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Service Description

The Enterprise Content Management Service (ECM) provides a centralized repository for departments across the University to store, retrieve and share documents on a common and standardized platform. It also facilitates departments to capture, manage, preserve and deliver the business essential digital records related to their daily business operation processes.

With ECM, users can create a new level of efficiency in working environment, teaching or research and the managed content can be used to engage its users and enhance collaboration.

Eligible service requestor

Researchers, Staff, Students

Access to the service

*VPN should be enabled while access from off-campus

Training & resources


Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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