The Research Centre for Digital Transformation of Tourism (RCDTT) of The Hong Kong Polytechnic University (PolyU), together with Yunji Technology and Blue Pin, signed a strategic cooperation memorandum on 27 March 2026, under which the three parties will jointly develop a smart hotel ecosystem for service robots that integrates academic research, hardware technology and data capabilities. Leveraging deep collaboration across industry, academia and research, the partnership aims to accelerate the expansion of China’s smart hotel solutions into global markets.
Drawing on its strong industry insight and solid theoretical foundations, PolyU’s School of Hotel and Tourism Management will set the research agenda for digital transformation in tourism and, through rigorous academic research frameworks, ensure that related solutions are supported by measurable scientific evidence. Yunji Technology’s service robots are already deployed in more than 40 countries and over 40,000 hotels worldwide, providing hardware implementation and real-world application scenarios globally, and taking the lead in integrating service-robot scheduling and process automation. As the “intelligent hub”, AI data company Blue Pin will focus on the continuous learning and analysis of guest services and behavioural patterns, collecting and applying user behavioural data to enable service prediction and personalisation. Its proprietary AI platform “Jahvis” provides hotels with accurate guest profiling and decision-support capabilities.
The three parties will form a joint R&D team centred on the concept of “predictive services” and plan to launch the first batch of pilot projects in Hong Kong and the Greater Bay Area in the third quarter of 2026. They aim to achieve quantifiable targets of a 100% improvement in guest satisfaction and a 200% increase in operational efficiency, before gradually expanding to Southeast Asia and eventually global markets.
Online coverage:
TVB - https://polyu.me/4s3p5df; https://polyu.me/4c9lfdT
Hong Kong Commercial Daily - https://polyu.me/4152vpN; https://polyu.me/4dfL2SY; https://polyu.me/4lVBnmw; https://polyu.me/4sxJVmh
泡財經 - https://polyu.me/4bQRBsu
Chinese Press - https://polyu.me/3NHw6Tb
| Research Units | Research Centre for Digital Transformation of Tourism |
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