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Experience ITS Virtual Assistant

We have transit from rule-based Virtual Assistant with keyword search to leveraging Tongyi Qianwen large language model with Retriever Augmented Generation (RAG) for completion responses, leveraging published content on ITS website and shared document.

April CLO Meeting

The Departmental Computer Liaison Officers (CLOs) are routinely updated by ITS on the most recent advancements in central IT services and technology trends.

URFMS – booking and use of department lab equipment by students

A new feature is brought to the URFMS in April 2024 - the 'non-billable' instrument. This feature allows department students to leverage URFMS to book labs equipment directly, without the need to specify a research funding source or cost center code.

New large language models on PolyU's GenAI app

We are excited to share our latest additions to the PolyU GenAI app - Qwen-72B-Chat and Mixtral-8x7B-Instruct-v0.1. These new open-source, large language models will be available to all PolyU staff and students to carry out inference chat commencing 1 April 2024.

Self-registration kiosks at the campus Optometry Clinic

Since January, two self-registration kiosks have been provisioned at the on-campus Optometry Clinic. Visitors can check in for their prior online appointment bookings and make payments without the need to queue up at the registration desk.

Security uplift for remote connection to dept research servers from outside campus

In an effort to bolster security measures for remote access to department research servers hosted on the University Data Center, we will be enabling the remote device profile check feature on Research VPN service for all new and existing Research VPN users, starting from 5 April 2024.

Tips on handling phishing emails

Phishing is a type of social engineering attacks commonly used to steal users' personal data, such as login credentials, credit card information, and phone numbers.

Zoom class recordings retention period extended to one year

To enhance students' learning and class revision experiences, we have extended the retention period for Zoom class recordings from one semester to a full academic year, effective from 2023/24 Semester 2.

Considerations when acquiring Network Attached Storage (NAS) for your department

Network Attached Storage (NAS) has become a popular option for research teams and staff to use for archiving multimedia content, as well as for sharing other information within department offices.

IT workshops for students and instructors

The upcoming IT workshops on machine learning, deep learning, and cybersecurity offer students a unique opportunity to enhance their IT skills and prepare for the future of work. ITS has also organized workshops specifically designed to bolster the teaching process for instructors, with a particular emphasis on mastering LEARN@PolyU and Zoom Class recordings.