Staff / research students who need to use special licensed software / hardware feature on office desktop or require business sensitive data to stay within office can apply to register your office desktop to enable remote access from outside campus.
Staff / research students can register your office machine for remote access from outside campus by submitting a request to IT Online ServiceDesk with the following information:
- Your NetID
- Business case/ justification to enable remote access to office desktop
- IT number of your computer (for domain joined machine)
(example: IT-21-0009876, you may find the IT number printed on a white label on your desktop) - IP Address of your office desktop machine
(you can find out your desktop IP address from Windows setting -> Network & Internet -> View your network properties -> IPv4 address )
IT Online ServiceDesk will contact you to assist and verify your provided information. Please note that staff / research students who request for enabling remote access will need to seek endorsement from HoD / PI to open Internet firewall via email so as to allow remote access to department office network.
If you are using the VPN service and have your office desktop enabled for remote access outside campus, please follow the steps below to connect to your office desktop.
- Install the PolyU VPN software in your home desktop;
(For Mac users, you may also need to install a Remote Desktop (RDP) software in your home desktop) - Start the ‘Global Protect VPN’ and connect to PolyU;
- Once the ‘Global Protect VPN’ connected successfully, start the RDP software;
- For Windows users, look for the built-in application ‘Remote Desktop Connection’. Type in your registered office machine's IP address in ‘Computer’ and login with your NetID and NetPassword;
(Your home desktop should run with Windows Pro/Enterprise version, as Windows Home edition does not support remote desktop feature) - For Mac users, use the Remote Desktop software installed above. Add a new ‘PC’ with your registered office machine's IP address in ‘PC name’ and login with your NetID and NetPassword;
- For Windows users, look for the built-in application ‘Remote Desktop Connection’. Type in your registered office machine's IP address in ‘Computer’ and login with your NetID and NetPassword;
- Please use your NetID and NetPassword for login;
- Please do NOT restart / shut down your office machine remotely, as it may result your office desktop Windows unreachable.
To ensure your remote desktop connection works, your office machine MUST be powered on before you leave office and work from home.
If your machine is NOT domain joined:
- ‘Remote Desktop’ service MUST be enabled
- ‘Remote Desktop Users’ setting MUST have been configured
If you need further information, please contact IT HelpCentre (Tel: 2766 5900, WhatsApp/WeChat: 6577 9669).
