Business Solution Analysis and Planning for Administration
Solution Design and Management Services
This service provides a business solution design and project planning capability to meet the administration business requirements of University departments. The approach includes analysis of the current business practice and workflows, identification of process improvement opportunities, scope, estimates of cost, likely benefits and indicative resources requirement for the administrative application.
Eligible users
Service hours and availability
- Service available hours: Office hours
- Service support hours: HelpCentre service hours
Service Requests and Change Requests
Policies relevant to the service
- E-Authentication Security Framework
- Baseline Information Security Policy
- Information Security Management Framework
- PolyU URL Policy
- Web Application Security Standards
All service request are classified as level 1 to 4 depending on its impact & urgency.
- Level 1 – Service Request Resolution Time: 2 days
- Level 2 – Service Request Resolution Time: 4 days
- Level 3 – Service Request Resolution Time: 6 days
- Level 4 – Service Request Resolution Time: N/A
All Incident are classified as level 0 to 4 depending on its impact & urgency.
- Level 0 – Incident Resolution Time: 4 hours
- Level 1 – Incident Resolution Time: 1 day
- Level 2 – Incident Resolution Time: 2 days
- Level 3 – Incident Resolution Time: 5 days
- Level 4 – Incident Resolution Time: 10 days
Do you want to suggest any keyword for this service?
(Version: 1.0)
