Campus Wayfinding Service
Solution Design and Management Service
Campus Wayfinding Service provides an interactive platform for navigation and promotion at PolyU. It consists of kiosk, a mobile application (‘POLY:U:WAY’) and an administration portal. Students, staff and visitors can find their way easily within the PolyU campus via the kiosk or mobile app ‘POLY:U:WAY’. Eligible staff users can manage information on rooms, venues, events, and send location-based notifications to mobile app with the user-friendly administration portal.
Access to the service
- Kiosk located at main entrance near Core P
- iOS mobile app: https://itunes.apple.com/hk/app/poly-u-way/id1437595452
- Android mobile app: https://play.google.com/store/apps/details?id=com.wayfind
- Administration portal: https://wayfinding.polyu.edu.hk/ (Eligible staff only)
Eligible users
Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC, Alumni, Affilate, Guests
Service hours and availability
- Kiosk: Mon - Sat: 8:30 to 22:00
- Service available hours: 7 X 24
- Service support hours: HelpCentre service hours
Service Requests and Change Requests
Policies relevant to the service
- Acceptable Use Policy for University Information Technology Facilities and Services
- Good User Practices in Using IT Facilities and Services
All service request are classified as level 1 to 4 depending on its impact & urgency.
- Level 1 – Service Request Resolution Time:
- Level 2 – Service Request Resolution Time:
- Level 3 – Service Request Resolution Time:
- Level 4 – Service Request Resolution Time:
All Incident are classified as level 0 to 4 depending on its impact & urgency.
- Level 0 – Incident Resolution Time:
- Level 1 – Incident Resolution Time:
- Level 2 – Incident Resolution Time:
- Level 3 – Incident Resolution Time:
- Level 4 – Incident Resolution Time:
Do you want to suggest any keyword for this service?
(Version: 1.1)
