PolyU Single-Sign-On (PolyU-SSO)

Information Security and Protection Services

This service provides user authentication and single-sign-on support for PolyU's web and mobile applications. User can access those appliations by using their NetID and NetPassword. Optionally, application owners can enable Multi-Factor Authentication (MFA) at PolyU-SSO for additional authentication.

After successful authentication, user attributes (e.g. Name, Email, Department, etc.) can be passed to application to fulfil business requirements.

PolyU-SSO currently supports the following protocols for integration:
- Security Assertion Markup Language (SAML) (https://www.oasis-open.org/standards#samlv2.0)
- OpenID Connect (http://openid.net/connect/)
- Rapid Connect (JWT-based)

Eligible users

Full-time staff, Part-time staff

Service hours and availability

  • Service hours: 7X24
  • Support hours: Office hours

Service Requests and Change Requests

Policies relevant to the service

Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time:
  • Level 2 – Service Request Resolution Time:
  • Level 3 – Service Request Resolution Time:
  • Level 4 – Service Request Resolution Time:

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time:
  • Level 1 – Incident Resolution Time:
  • Level 2 – Incident Resolution Time:
  • Level 3 – Incident Resolution Time:
  • Level 4 – Incident Resolution Time:

Related Information

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(Version: 1.0)


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