Classroom AV/IT Facilities Support

Learning and Teaching Technology Support Services

This service provides a modern interactive teaching technology environment to support learning and teaching. Computers, Audio & Visual Equipment are provided in the Senate rooms, General Teaching Classrooms and Lecture Theatres for staff and student use in support of their teaching and learning activities. Spaces are available for class booking by staff.

This service also provides support to broadcast information on Campus Digital Display System (CDDS) and LED Display panel at Chan Sui Kau and Chan Lam Moon Chun Square.

Access to the service

  • Application for Broadcasting Information on Campus TV
  • Hotline: 2766 6302
  • E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • The Service Desk is located at P108

Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students

Service hours and availability

Service available hours: Support hours

Training & resources relevant to the service

Service Requests and Change Requests

Policies relevant to the service

Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information

Do you want to suggest any keyword for this service?

(Version: 1.0)


cloud IT Notification