Research Survey Tool Support Service
Research Support Services
This service provides support and advice for the use of online web survey tool for research. Currently an online survey tool 'mysurvey' is provided to allow users to create their own online web based surveys for teaching and research purposes.
Access to the service
Eligible users
Full-time staff, Part-time staff, Full-time students, Part-time students, Affilate
Service hours and availability
- Service available hours: 7 X 24
- Service support hours: HelpCentre service hours
Training & resources relevant to the service
- mySurvey Account Management Guide
- mySurvey FAQ
- mySurvey User Guide
- mySurvey 2.0 User Guide
- mySurvey – “To use Data Analysis Tools in Excel” (Video Guide)
Service Requests and Change Requests
Policies relevant to the service
- Acceptable Use Policy for University Information Technology Facilities and Services
- Baseline Information Security Policy
- Good User Practices in Using IT Facilities and Services
- Guide for Sending Broad Based Messages via University Email Facilities
- Guide for Sending Unsolicited Electronic Messages
- Information Security Management Framework
- Policy on Controversial Materials on the Internet
- PolyU Electronic Messaging Usage Policy
- PolyU URL Policy
- Web Application Security Standards
All service request are classified as level 1 to 4 depending on its impact & urgency.
- Level 1 – Service Request Resolution Time: 2 days
- Level 2 – Service Request Resolution Time: 4 days
- Level 3 – Service Request Resolution Time: 6 days
- Level 4 – Service Request Resolution Time: N/A
All Incident are classified as level 0 to 4 depending on its impact & urgency.
- Level 0 – Incident Resolution Time: N/A
- Level 1 – Incident Resolution Time: N/A
- Level 2 – Incident Resolution Time: N/A
- Level 3 – Incident Resolution Time: N/A
- Level 4 – Incident Resolution Time: N/A
Do you want to suggest any keyword for this service?
(Version: 1.0)
