Network Access - Wireless Service

Networking, Communication and Collaboration Services

This service provides users with wireless network access on and off campus. There are 4 WiFi connection services available to PolyU members:

  • PolyUWLAN - It provides WiFi access for users on PolyU campus
  • eduroam - This is a world-wide joint-universities initiative on mutual wireless access, to enable staff and students of member institutions around the world to have roaming WiFi access while visiting other oversea universities
  • WiFi access in commercial hotpots - Through collaboration with local wireless service providers including Y5ZONE and PCCW, free wireless access has been extended to off campus. PolyU staff and students can enjoy free Internet connectiviety at thousands of hotspots at public places in Hong Kong.

This service also provides designated SSID for conference/seminar attendees on the PolyU campus.  Event organizers may apply for the service via the application form in this page.


Access to the service


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC, Alumni, Affilate, Guests


Service hours and availability

  • Service available hours: Office hours
  • Service support hours: HelpCentre service hours

Training & resources relevant to the service


Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information


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(Version: 1.0)

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