NetID Management Service

Information Security and Protection Services

This service is delivered via 'PUsecure Identity Portal' (IdPortal). The IdPortal provides self-service functions for users to manage their own NetID & NetPassword and associated accounts for accessing systems & facilities that they are entitled. It also provides delegated administration functions for authorized staff to manage additional NetIDs & associated accounts for their responsible departments (e.g. visitor, guest, functional).

Access to the service

Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC, Alumni, Affilate, Guests

Service hours and availability

  • Service support hours: 7 X 24
  • Service support hours: HelpCentre service hours

Training & resources relevant to the service

Service Requests and Change Requests

Policies relevant to the service

Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information

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(Version: 1.0)


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