Business Process Automation
Administration Support Services
This service facilitates departments to adopt new business process and to achieve greater efficiency with e-form and workflow for process automation.
Business Process Automation (BPA) can be applied to various daily business operations such as staff performance review, employee onboarding, contract renewal, expense / purchase approval, regulatory reporting, transcript/ testimonial application, etc.
Access to the service
- Request for service (for Staff only)
Eligible users
Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC, Alumni, Affilate, Guests
Service hours and availability
Service available hours: 7 X 24
Service Requests and Change Requests
All service request are classified as level 1 to 4 depending on its impact & urgency.
- Level 1 – Service Request Resolution Time:
- Level 2 – Service Request Resolution Time:
- Level 3 – Service Request Resolution Time:
- Level 4 – Service Request Resolution Time:
All Incident are classified as level 0 to 4 depending on its impact & urgency.
- Level 0 – Incident Resolution Time:
- Level 1 – Incident Resolution Time:
- Level 2 – Incident Resolution Time:
- Level 3 – Incident Resolution Time:
- Level 4 – Incident Resolution Time:
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(Version: 1.0)
