Business Process Automation

Administration Support Services

This service facilitates departments to adopt new business process and to achieve greater efficiency with e-form and workflow for process automation.

Business Process Automation (BPA) can be applied to various daily business operations such as staff performance review, employee onboarding, contract renewal, expense / purchase approval, regulatory reporting, transcript/ testimonial application, etc.


Access to the service


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC, Alumni, Affilate, Guests


Service hours and availability

Service available hours: 7 X 24


Service Requests and Change Requests


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time:
  • Level 2 – Service Request Resolution Time:
  • Level 3 – Service Request Resolution Time:
  • Level 4 – Service Request Resolution Time:

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time:
  • Level 1 – Incident Resolution Time:
  • Level 2 – Incident Resolution Time:
  • Level 3 – Incident Resolution Time:
  • Level 4 – Incident Resolution Time:

Related Information


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