Business Continuity Services

Facilities and Infrastructure Services

The Business Continuity Service is dedicated to ensuring the continuity of the critical services and systems of the University in case of disaster or other unexpected problems. The Service is a crucial part of the University's Business Continuity Plan. This service is to assist the departments' need to review their IT services to meet their business continuity requirements. Annual BC drill will be carried out to test and verify the plan.


Eligible users

Full-time staff, Part-time staff, HKCC


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: N/A
  • Level 1 – Incident Resolution Time: N/A
  • Level 2 – Incident Resolution Time: N/A
  • Level 3 – Incident Resolution Time: N/A
  • Level 4 – Incident Resolution Time: N/A

Related Information


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