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Dr. Carman K.M. Lee and her research team have won the second place of the IEOM Poster Presentation Competition Award for their paper entitled “Appointment Scheduling Optimization for Specialist Outpatient Services” in the 2nd IEOM European Conference on  Industrial Engineering and Operations Management held from 26 – 27 July 2018 in Paris, France.

This paper aims to enhance the efficiency of public health service and alleviate the problem of long waiting time of appointment booking for specialist outpatient services. Appointment scheduling optimization model with LINGO software using the exact algorithm is applied into the appointment scheduling problem for the outpatient clinic. The performance of the appointment scheduling optimization model is examined in different case scenario and performance improvement is realized.

The conference is organized by IEOM Society International, from 26-27 July 2018 in Paris, France. It aims at providing a platform for academics, researchers, scientists and practitioners to exchange ideas and to bridge the gap between the Industrial Engineering and Operations Management theory and its application in solving the most current problems and challenges faced by 21st-century organisations.

IEOM award presentation

Dr. Carman Lee (2nd from right) won the second place of the IEOM Poster Presentation Competition Award

IEOM award 1

Second Place of the IEOM Poster Presentation Competition Award