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Frequently Asked Questions for Students

Updated in April 2022


The following FAQs are updated regularly based on the information disseminated by the University. Select the category that fits you:
CurrentStudent NewStudent ResearchStudent VisaMatters

Current Student
Learning, Teaching and Assessment Arrangements
Subject Registration and Add/Drop Arrangements
Application for Transcripts/Testimonials
Collection of Student Identity Card
Examination Timetable
Visa Matters for Non-local Students
RPg Student Matters

e-Learning - Blackboard

Learning, Teaching and Assessment Arrangements

Please refer to "Notices to Students" on the Academic Registry website for the latest learning, teaching and assessment arrangements.

Subject Registration and Major/Minor Study

Application for Transcripts/Testimonials

Q1.How can I apply for transcript of studies and testimonial?
For current student and current year graduands, please apply through eStudent (https://www38.polyu.edu.hk/eStudent/).
For past graduates/alumni, please download the application form HERE.
Q2. How long does it take to process the application?
Transcript of studies/testimonial will normally be ready for mailing in 7 working days for students and graduands of the current academic year. For other cases, the Faculty Office may need more time to process your application. It would help to shorten the processing time if you could provide as much information as possible to facilitate record searching.
For urgent cases, please indicate the date when the transcript of studies/testimonial are required and contact fh.enquiry@polyu.edu.hk, if necessary. Documentary evidence must be attached. The University will try its best to entertain urgent cases with supporting documents. In case the request could not be acceded to, you will be informed by telephone.

Collection of Student Identity Card (Semester 2 of 2021/22)

For Current Student
Q1. My student identity card will expire by the end of January, how can I renew my student identity card?
Please note for students whose student identity cards are due for renewal, you can collect the new student card from the Academic Registry Service Centre starting from 25 January 2022 as long as you are "active" students in the semester concerned.
For students who are currently out of Hong Kong, you may collect the renewed student identity card after returning to Hong Kong. The online access to electronic resources in Semester Two of 2021/22 will NOT be suspended even if you are not going to collect your renewed student identity card in January 2022, provided that you will continue your study in Semester Two of 2021/22.
For enquiries or assistance, please contact the Academic Registry at 2333 0600 during office hours or ar.enrolment@polyu.edu.hk.

Examination Timetable

Please refer to "Notices to Students" on the Academic Registry website for the latest examination arrangements.

[Other issues related to examination timetable]

e-Learning - Blackboard

Q1. Can I access Learn@PolyU from Mainland cities?

New Student
Learning, Teaching and Assessment Arrangements
Subject Registration and Add/Drop Arrangements

Collection of Student Identity Card
Visa Matters for Non-local Students
RPg Student Matters

e-Learning - Blackboard

Collection of Student Identity Card

For New Students
Q1.How can I collect my student identity card after completing the programme registration?
For local students, please collect your student identity card according to the schedule below:
Date and Time:
to be announced
Venue:
Room M102, 1/F, Li Ka Shing Tower (Core M), The Hong Kong Polytechnic University (see campus map).
Student identity card will be printed to you after verifying your original personal identity document and visa-related documents (e.g. visa label/entry permit and landing slip) on the spot. Please refer to your Notice of Offer for details.
For non-local students, the student identity card will be printed to you after verifying your original personal identity document and visa-related documents (e.g. visa label and landing slip) on the spot. The schedule for the collection of student identity card will be announced when face-to-face teaching resumes. The Academic Registry will keep you posted about the arrangement soon.

RPg Student Matters

RPg Student Matters

Notices to research students admitted from the 2018/19 cohort onwards
For further enquiries, please contact:
(CBS) cbs.enquiry@polyu.edu.hk; 2766 7454 / 2766 7463 | (CC) cnma@polyu.edu.hk; 3400 8927 | (ENGL) egdept@polyu.edu.hk; 2766 7643                         

Visa Matters for Non-local Students

Visa Matters for Non-local Students

HKID Card and Student Visa
Q1. Do I need to apply for a Hong Kong Identity Card?
Q2. What is the definition of a non-local student?
Q3. If I fail to get my student visa when the semester begins, can I come to Hong Kong as a visitor and start my study at PolyU?
Q4. How do I activate my student visa?
Q5. If I am a full-time student from Taiwan entering Hong Kong to take up studies on the strength of a single-journey permit, what should I do to facilitate my future travel to and from Hong Kong?
Q6. How do I apply for student visa extension?
Q7. Can I still apply for student visa extension if I cannot complete my current study programme within its normal duration?
Q8. What are the replacement arrangements if I have lost my travel document whilst in Hong Kong?
Internship and Employment
Q9.Who are eligible for undertaking study-/curriculum-related internship, part-time on-campus employment and/or off-campus summer jobs?
Q10. Do I need to seek permission from the Director of Immigration before taking up study-/curriculum internship, part-time on-campus employment and/or off-campus summer jobs?
Q11. Are the NOLs still valid if I transfer to another study programme?
Q12. Can I get a replacement of NOL if the original one has been lost, damaged or defaced?
Charity/Voluntary Work
Q13. Do I need to seek permission from the Director of Immigration before taking up charity or voluntary work?
Transfer of Study
Q14. Do I need to seek approval from the Director of Immigration for switching form one programme to another at PolyU?
Q15. Will my stay be extended long enough to complete my study if I switch from one programme to another?
Deferment of Study/Zero Subject Enrolment and Resumption of Study
Q16. Do I need to inform the Director of Immigration of my deferment of study or zero subject enrolment?
Q17. What should I do: to resume my study after deferment or upon reinstatement of my registration status; or to extend my study visa as a part-time student?
Q18. Do I need to apply for a new student visa upon resumption of study after deferment or zero subject enrolment if my current student visa is still valid?
Nullification of Registration
Q19. Are there any implications if I fail to complete the subject registration on the scheduled date, fail to settle my tuition fees by the payment deadline or the fee payment is rejected by the bank?
Discontinuation or Withdrawal of Study/De-registration
Q20. Can I continue to stay in Hong Kong after discontinuation of my study?
Change of Student Status
Q21. Can I change my student status (e.g. from full-time to part-time)?
Exchange Activities
Q22. Do I need to seek approval from the Director of Immigration before taking up exchange activities?
Employment/Stay in Hong Kong after Completion of Study
Q23. Can I apply for employment or stay in Hong Kong after I have completed my study?
Q24. My student visa is going to expire and I wish to apply to stay in Hong Kong under the IANG. However, I have not yet received the result of graduation. Can I extend my stay in Hong Kong and wait for the result?



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