FAQ
| Q1 | How can I start using the UCAIC platform? |
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Before becoming the UCAIC user, please check the Charging Model as well as the Services provided by UCAIC platform. The 3 simple steps to join the UCAIC platform and execute your code are as follows:
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| Q2 | Who can use the UCAIC platform? |
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UCAIC platform is accessible to PolyU researchers, including academic staff and students. |
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| Q3 | Is the UCAIC platform free of charge for a PolyU staff and student? |
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Each PI group is assigned a free quota to use the UCAIC platform. Annual Max Waived Fee per PI group on computing resources (annual review): 5000 HKD. After the usage of given free quota, charges will be applied based on UCAIC charging model. The Principal Investigator (PI) of the project will be responsible for his/her student's UCAIC account and charges. An invoice will be sent to a user based on usage and fund transfer will be arranged by FO colleagues accordingly. Please refer to the Charging Model for more details. |
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| Q4 | What are the UCAIC services available? |
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UCAIC provides a dedicated, secure, and scalable 24/7 big data platform for building the analytic solutions. |
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| Q5 | What are the advantages of joining UCAIC platform as opposed to starting my own? |
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UCAIC is a big data platform to store and analyze your data for finding the hidden patterns, exploring unknown correlation, improving prediction, supporting decision making, recommending services, and products and other analytic solutions. UCAIC offers several benefits, including:
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| Q1 | My job is spending a lot of time in the queue. Why? When will it start? |
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You need to queue when your request resources are using by other users. Your job will start when your requested resources are available |
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| Q2 | How can I reduce the amount of time my job spends waiting in the queue? |
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Due to the large requested resources may need a lot of time to waiting resources. You may to reduce the amount of waiting time. |
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| Q3 | My batch job finishes as soon as there is no output. Any problem? |
| An output file saved when the job finish. You may find the output file in directory where your PBS stored. | |
| Q4 | Can I transfer files from own local dataset to the UCAIC platform? |
| Yes. You can download the guideline at GUI Files Transfer (Mac iOS)/GUI Files Transfer (Windows System) |
| Q1 | What are the different VM configurations/images? How I choose which configuration should use? |
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We have different VM configurations. You can visit our Charging Model to know more. |
| Q1 | What is the JupyterLab configurations? |
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The JupyterLab supports Python version 3.x with most of the packages. Additional packages can be installed by entering ‘!pip install
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| Q2 | Is the cost of using the JupyterLab services? |
| Yes, please refer the charging model web page for the section of "JupyterHub Service" |
| Q1 | What are sample programs/manuals available? |
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You can visit Documents |
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| Q2 | How UCAIC will support the update of a software's version? |
| You can send us a separate request. Applications will be reviewed regularly and will be applied once it is well-tested and integrated with the UCAIC platform smoothly. |
| Q1 | What is the procedure to install SAS and Stata on UCAIC clusters, if we have a license for the same? |
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Users need to present license for running their license-required applications in UCAIC platform. We are pleased to work with you to test your application with your provided legal license. |
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Will UCAIC provide any dataset for the data analytics? Any public data sources? |
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No, UCAIC will not provide any dataset for your research purpose. On the other hand, UCAIC staff can suggest public and accessible dataset available. For example, Google Cloud Public Datasets (https://cloud.google.com/public-datasets/), Kaggle (https://www.kaggle.com/), and Hong Kong Open Government Data(https://data.gov.hk/en/). |
