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Service Description

As an irresistible trend that more events and activities are held online, a range of video conferencing tools and applications have been introduced for faculty, staff, and administrators to conduct one-to-one and one-to-many audio and video communications such as large scale meetings, conferences over the Internet:

  • Microsoft Teams Meeting (up to 1,000 participants)
  • Microsoft Teams Live Event (up to 10,000 participants)
  • Zoom (up to 300 participants)

For support and details, please contact IT HelpCentre.


Eligible service requestor

Staff

Access to the service

  • Please request the service via IT HelpCentre at 2766 5900.

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days
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