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Service Description

The University Portal (, named ‘myPolyU’, is PolyU’s intranet web portal customized for staff and students to support their work /study life at PolyU. It is a platform for users to locate essential systems and information for conducting different activities. Staff and students can also learn about important upcoming events hosted by different departments. They are advised to log on to ‘myPolyU’ frequently to keep up with the latest events and information such as learning, teaching, research, administration, student and staff wellbeing, and to use it as a handy tool for locating the systems / websites that they need.

Eligible service requestor


Access to the service

Training & resources


Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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