Service Description
User workstations/ notebooks are computing devices for staff used to communicate and collaborate with peers, students and external business partners at office (and outside office for notebooks). These fleet of machines are important productivity tools but also expand attack surface of campus if not included in University endpoint protection coverage.
Over 6,000 workstations and notebooks have already joined PolyU domain and receive comprehensive security protection including regular patch updates, and desktop management support.
For workstations/ notebooks at departments which have not joined PolyU domain, user can strengthen their endpoint devices protection by a simple enrolment process to Microsoft Intune and Microsoft Defender for EndPoint (MDE).
Once Microsoft Defender for Endpoint (MDE) client software is successfully installed, the following security protections will be applied:
- Anti-Virus
- Firewall
- Attack Surface Reduction (ASR)
- Regular system security patching
Eligible Service Requestor
Access to the Service
Policies
Service Level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
