Service Description
As part of the Smart Campus initiative, a native wayfinding mobile application, POLY:U:WAY together with kiosks, have been launched for staff and students as well as visitors to locate classrooms, theatres and buildings across campus.
After selecting destination, POLY:U:WAY will show users the recommended route, distance, walking time, and street view on a PolyU look-alike map. Students can get to lecture or exam venue via the shortest route, while visitors unfamiliar with the campus environment can navigate the PolyU campus with ease.
This app is also furnished with location-based news and notifications, and information on events / activities planned for the day on campus as well as location of venue for such events / activities. Department administrators who manage such information can leverage this service for promotional purposes.
Eligible Service Requestor
Departments
Access to the Service
- Kiosk located at main entrance near Core P
- Mobile application ‘POLY:U:WAY’ (Available at Apple App Store/ Google Play App Store)
- Administration portal (Eligible staff only)
Training & Resources
System Maintenance Schedule
To improve our service, we regularly provide service updates and maintenance to these services. During these periods, the services may be temporarily unavailable. We apologize for any inconvenience.
Regular schedule
- Friday: From 12:30 To 14:00 (HKT)
- Saturday: From 18:00 To 19:30 (HKT)
Service Level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
