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FAQ

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User can register an UCEA account first. Please refer to User Registration Procedure for more detail.
Charges will be applied based on UCEA Charging Scheme. Invoice will be sent to user based on usage and fund transfer will be arranged by FO colleagues accordingly.
You can access the laboratory 30mins before your booking time.
The start time is the booking time, while the end time is card present time. The time difference is the usage hour.
Example: Booking time: 9:00 – 13:00
Card present time: 10:00 – 12:30
Charge usage hour: 3.5 hrs (9:00 – 12:30)

You can continue using the equipment, but a penalty with 1.5× rate of the equipment will be charged.

Yes, the booking can be cancelled. Please note that a minimum usage will be charged (0.5× rate of the equipment) for booking cancellation within 24 hrs.
The time will be counted as overtime usage. Please present your card immediately or find UCEA staff for assistant.

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