Service Description
In line with the University’s emphasis on applied research activities, shared servers, disk storage and common software on the academic and research computers and efficient technical support will continue to be made available to students. We also provide support for the development of communities of practice and to establish high performance computing facilities which provide a shared service for big data centric research and build capability within the University.
Eligible service requestor
Students
Access to the service
Training & resources
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
