Essential Information for New Students
Welcome to PolyU. We are glad to introduce to you the wide range of IT facilities and services available on campus to facilitate your study at PolyU.
Official Communication Channels
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The University has adopted e-mail and the University Portal as official communication channels among staff and students. All communications, unless not practical or too critical to be solely delivered electronically, will be conducted through these means.
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The PolyU NetID (Network Identity) is your key to all central IT facilities and services on campus. It is your unique personal identifier known by the University's computer systems which will enable you to access many PolyU facilities and services. Below is a break-down of the user accounts and the ITS services it can access.
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Student NetID
New students (full-time and part-time students with new enrolment to PolyU study programme) must perform NetID registration on their new enrolment to activate their entitlement for access to the central IT facilities and services. Students can perform NetID registration by going on PUsecure Identity Portal (IdPortal) Login Page (https://idportal.polyu.edu.hk), click "New Student", then choose "NetID Registration" and follow the instructions.
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The PUsecure Identity Portal provides you with various functions to manage your NetID profile. You can perform NetID registration, view your NetID profile, change your NetPassword, and reset your NetPassword (in case you have forgotten it). Students can log in by going on PUsecure Identity Portal (IdPortal) Login Page (https://idportal.polyu.edu.hk), then click "Manage NetID", and login with your NetID and NetPassword. Please note that the activation of the NetID implies that you have read, understood and agreed to observe the PolyU Acceptable Use Policy (AUP) and the Computer System Security Policy (CSSP) for IT facilities and services. You should read the AUP and CSSP carefully before creating your NetID.
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The University Portal (https://portal.polyu.edu.hk), named "myPolyU", is a personalized information service for all students to access those PolyU information and services they need, at anytime from anywhere, through the web browser on any Internet-connected computer. You can login by going the University Portal, and choose 'Login to myPolyU'. Once you logged into "myPolyU" with your NetID and NetPassword, you will be presented with different University information and services (i.e. PolyU Connect email, Learn@ PolyU e-Learning platform, e-Student, announcements from the University and your department, etc.) targeted for you. You are advised to log on to "myPolyU" at least once a day in order to keep up with the latest news and information.
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To provide you with a web-based interactive learning environment, the University has adopted Blackboard 9.1 as the common e-Learning platform to facilitate the application of innovative technologies in course delivery. The platform is called LEARN@PolyU (理學網) (https://learn.polyu.edu.hk/). Blackboard is a user-friendly course development tool which enables teachers and students to build and use web-based course content. Subject web sites have been created by different departments on the Blackboard platform to supplement classroom teaching. You can access course materials, take quizzes, submit assignments and interact with your lecturers and fellow students etc. on the web through these subject web sites. You may acquire some basic skills of using the Blackboard platform by going through the PolyU wikispace site at http://blackboard-polyu.wikispaces.com/.or the online tutorial available at the PolyU e-Learning portal.

You may access the e-learning system in the next day after your NetID is created. Your e-learning subject websites will be ready by the first week of the semester.
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The University has partnered with Microsoft to provide advanced lifelong e-mail, web storage, web applications and software license services for free use by our students, alumni and retirees. The service is called 'PolyU Connect' and it is the official communication platform between students and the university.

The 'PolyU Connect' service not only provides email service with large storage (10GB) quota for each user, but also provides convenient access to a host of other communication and collaboration services including calendaring, document sharing and editing, instant messaging, video chat, mobile email, web storage (25GB) and a lot more. All these services could be accessed using a new Windows Live ID ( < NetID >@connect.polyu.hk) and the initial password (obtainable from PUSecure Identity Portal) for first time activation.

You can access your PolyU Connect account the next business day after you have completed your NetID Registration process. Please visit the PolyU Connect website at the URL www.polyu.edu.hk/connect to learn how to activate your PolyU Connect account and to learn more about the service.
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The Student Computer Centre (SCC) is located on the 3rd and 4th floor of the Li Ka Shing Tower (also known as M core) where a total of over 520 PCs are accommodated for student use. All PolyU students can use the facilities in the Student Computer Centre on a first-come-first-served basis and no prior booking arrangements are necessary.
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Students can access the campus network both on and off campus:
  • Classroom wired/wireless network:
    You can connect your notebook to the campus network using network outlets in the general teaching rooms (GTRs) and lecture theatres (LTs) or via the wireless LAN (WLAN). To strengthen the overall campus network security, authentication is required to use the WLAN. Only users with valid NetID and NetPassword will be permitted access to the campus network at these locations. You have to configure and authenticate your notebook/PC once. All future logins will be done automatically.
  • Campus wireless network
    In addition to the classrooms and lecture theatres, you can also connect your mobile devices via wireless connection (WPA / WPA2 protocol) at all public areas and buildings on the podium level, the Library, sport centres, canteens, Chiang Chen Studio Theatre and Jocky Club Auditorium, etc.
  • Off-Campus wireless network:
    You can enjoy free wireless network connection at thousands of PCCW and Y5Zone hotspots around Hong Kong including shopping malls, restaurants, fast food chains, coffee shops, convenience stores, MTR stations, telephone kiosks, etc. with your PolyU NetID.
  • Overseas: eduroam
    To provide staff and students with convenient wireless access while visiting other UGC-funded universities in Hong Kong, PolyU has joined a WiFi mutual access initiative among the eight institutions. By configuring the WLAN parameters of your notebook PC, you can conveniently access the WLAN at other local institutions.
    eduroam, which stands for Education Roaming, is a WLAN mutual access initiative among member institutions around the world. By configuring the WLAN parameters of your notebook PC, you can conveniently access the WLAN at all eduroam institutions local and overseas.
    The detailed configuration procedures can be found here.
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The "Student Handbook on IT Facilities and Services" obtains detailed information on the IT facilities and services provided by ITS. You can access it by going to the url http://www.polyu.edu.hk/its/student_handbook/.
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All students are invited to attend the student orientation workshops on central IT facilities and services conducted by ITS at the beginning of each academic year. You will learn from these workshops, which are in the form of demonstrations and hands-on practice, the most up-to-date information and news about the University's IT facilities and services. Please check the newsletter for opening of these workshops before the start of the academic year.
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The monthly ITS e-Newsletter "Get Connected" is one of the major communication channels between ITS and our users. It is published electronically to provide you with the latest updates on new IT facilities and services, forthcoming IT-related functions and events, plans for future development areas etc. "Get Connected" is accessible via the ITS web site and the "Publications" channel of "myPolyU". Make it a habit to read the newsletter monthly which will help you to take full advantage of the IT facilities and services in your study. Access it at http://www.polyu.edu.hk/ags/itsnews.htm
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Viruses and spyware are two most common security threats for personal computers and students are strongly advised to install anti-virus and anti-spyware programs to safeguard their machines. To help students to identify suitable software tools for their use, ITS has conducted evaluation and testing on a number of popular anti-virus and anti-spyware programs that are available on the Internet for free use. You can check them out by going to https://www2.polyu.edu.hk/viruscan_student/
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The ITS Help Centre is the one-stop, open-door help service provided to all students and staff. It located at Room M201 of the Li Ka Shing Tower. The ITS Help Centre is the one-stop, open-door help service provided to all students and staff. You are welcome to visit the Help Centre and discuss with our consultants on any IT problems. Our HelpCentre consultants render professional and technical advice/assistance on matters relating to the use of PC software, e-mail, Internet, University Portal, various central computer systems and network facilities. You can also call the Help Centre Hotline 2766 5900 for technical assistance on your IT problems. You may also submit your IT problem to the HelpCentre Online Tracking Service (HOTS) at http://www.polyu.edu.hk/hots using a web browser.
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  • ITS Help Centre Hotline2766 5900
  • Student Computer Centre2766 5948