October 2023
Volume 24, Issue 4
Newsletter of School of Hotel & Tourism Management
The Hong Kong Polytechnic University
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IMPACT2023 to Explore Tourism and Hospitality in the Post-Pandemic Era
The IMPACT2023 conference, dedicated to bridging theory and practice in tourism and hospitality, is organised by the SHTM and its Hospitality and Tourism Research Centre in collaboration with STR. It will take place at Hotel ICON in Hong Kong on 7 and 8 December 2023.

Taking the theme of "Tourism and Hospitality in the Post-Pandemic Era", IMPACT2023 will be a platform for industry executives, government officials and academics to interact and discuss trends and insights, share research findings and practices, explore creative pathways and envisage strategies to achieve sustainability, revitalisation and resilience after the pandemic. The conference will have the following objectives:
  • To promote impactful research that will improve practice in the fields of tourism and hospitality, especially in the post-pandemic era;
  • To build capacity in the community by enhancing awareness and facilitating interactions amongst academics, industry practitioners, government offices and administrations, NGOs and organisations; and
  • To optimise the diffusion and utilisation of research through innovative and creative modes of communication.
Confirmed Featured Speakers

More to come! Stay tuned for our growing line-up of esteemed speakers featuring prominent scholars and industry leaders from renowned hospitality and tourism bodies.

IMPACT2023 will be organised around, but not limited to, the following topics:
  • Emerging tourist behaviour and management practices
  • Post-pandemic recovery strategies
  • Responsible and respectable travel
  • Talent re-development in the hospitality and tourism industry
  • Sustainability and resilience in hospitality and tourism development
  • Digital and metaverse tourism
  • Big data and data analytics in hospitality and tourism
  • Product and service innovations
  • Applications of AI and humanoid robotics in the hospitality industry
  • Organisational learning and knowledge management in hospitality and tourism
  • Crisis management in hospitality and tourism
  • Changing practices in human resources management and organisational behaviour
  • Capitalising on social media, live streaming and video usage in industry practice
  • Collaborations on tourism in Asia and the Pacific
  • Post-pandemic destination marketing and management
  • Cases or best practices in hospitality and tourism
  • Innovation and entrepreneurship in hospitality and tourism
  • Luxury experience management
Who Should Attend
  • Executives of travel and tourism organisations
  • Executives of hospitality firms
  • Hotel owners, developers and investors
  • Hospitality and tourism industry consultants and planners
  • Government officials and policymakers in tourism administration
  • Academics, educators, students and graduates in the fields of hospitality and tourism management
  • Researchers in hospitality and tourism
  • Suppliers and vendors in the hospitality and tourism industry
  • Others with an interest in the conference topics
Industry practitioners are welcomed and invited to participate in thought-provoking discussions with delegates from around the world.

Details and registration: https://www.impactshtm.com/registration2023

For general enquiries, please e-mail: impact.info@polyu.edu.hk
For sponsorship enquiries, please e-mail: impact.acct@polyu.edu.hk

Next article : 2024 Hong Kong PolyU Winter School®
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