Seminar I Toward relationship centered care delivery to meet physician communication needs and improve the patient experience

According to the American Hospital Association in 2021, 3 in 10 healthcare workers have considered leaving their profession, and 6 in 10 have reported stress that affects their mental health. As such, our scholarship must go beyond patient-centered care to focus on both patient and provider. Relationship centered care focuses on the expertise that both patients and providers bring to healthcare interactions, and encourages connection, co-creation, and collaboration to meet patient needs while also encouraging professional fulfillment of providers.

This talk overviews the development and implementation of 2 interventions which leverage a relationship centered care framework to meet provider communication needs with patients. The first project describes a course which focuses on setting limits with patients when presented with challenging requests that can be frustrating and time-consuming for providers. The second project describes a course which focuses on communication strategies for relationally connecting with patients in telehealth video visits. For each intervention, I will present provider perceptions of course impact, and future research directions.