Q1. How is the number of usage hour calculated?
The starting time of your usage is also the starting time of your booking. The ending time of your usage is the time when you present your staff/student smart card to stop the booked equipment. The duration between the starting time and the ending time is your usage hour.
Example: Booking time: 9:00 – 13:00
You use the equipment from 10:00 – 12:30, and you use your staff/student smart card to stop the booked equipment at 12:30.
Your usage hour: 3.5 hrs (9:00 – 12:30)
Q2. What will happen if my usage of the equipment exceeds my booked time?
You may continue using the equipment if there is no booking of the equipment by other users, but a penalty of 1.5× rate of the equipment will be charged.
Q3. Can I cancel my booking?
Yes, the booking can be cancelled. You should cancel your booking at least 24 hours prior to the starting time of your booked time, otherwise a penalty will be imposed (0.5× rate of the equipment).
Q4. What will happen if I don’t present my card to stop the equipment when I finish using it?
Your usage hour will continue to be counted until you present your card to stop the equipment. Any usage hour that fall outside of your booked time will be considered as overtime usage and will be charged accordingly. Please present your card immediately after you finish using the booked equipment. Seek help from any ULS staff when necessary.