FAQ

You may settle your debit note for application fee by one of the payment methods below. For details, you may visit Finance Office at https://www.polyu.edu.hk/fo/students/fee-and-payment/application-fee_payment-methods. No matter which payment method do you use, you must quote your debit note number so as to allow us to identify your payment.

- Visa/Master/UnionPay
- ATM - Bill Payment (HSBC, Hang Seng Bank or JetCo)
- PPS - Bill Payment (Merchant Code = 77)
- Internet Banking Bill Payment (including credit card)
- Cash payment of debit note at Hang Seng Bank Counter
- Bank Draft
- Flywire

You have to pay a tuition fee in single transaction. You may settle your debit note for tuition and other fees by one of the payment methods below. For details, you may visit Finance Office at https://www.polyu.edu.hk/fo/students/fee-and-payment  > Students in Taught Programmes OR Research Students > Pay Tuition and Other Fees > Payment Methods Available. No matter which payment method do you use, you must quote your debit note number so as to allow us to identify your payment.

- Faster Payment Service (FPS)
- Alipay or WeChat Pay (China Wallet)
- ATM - Bill Payment (HSBC, Hang Seng Bank or JetCo)
- PPS - Bill Payment (Merchant Code = 77)
- Internet Banking Bill Payment
- Cash payment of debit note at Hang Seng Bank Counter
- Bank Draft or Telegraphic Transfer (For payment outside Hong Kong)
- Visa/Master/UnionPay (For payment outside Hong Kong, admin. charges incurred)
- Flywire (For payment outside Hong Kong)

Yes, Alipay and WeChat Pay are available for debit note payment in Student Account Portal.
For tuition fee items, you can pay via China wallet only.
For non-tuition fee items, you can pay via both China and Hong Kong wallets.

If your credit card is issued by financial instituions in Hong Kong, you may set up or use Internet Banking Bill Payment Service with your credit card as settlement account to pay your debit note/bill, no bank charges will be incurred. For details, please check with your card issuing bank. If your credit card is issued by financial institutions outside Hong Kong, please select "Visa card / Master card / UnionPay card" option in Student Account Portal or Admission System. Please note that an admin. charges of 2.31% will be incurred if you make the payment via Visa card / Master card / UnionPay card" option.

If you are a local student studying in full-time government-funded programme and have genuine financial difficulty in settling your tuition fee on time, you may apply for tuition fee deferment as soon as possible. For details of the Deferred Tuition Fee Payment, you are welcome to visit Student Affairs Office (SAO)'s webpage at http://www.polyu.edu.hk/sao/fa/def.

For other students, payment of tuition fee cannot be deferred unless with special approval from the programme offering department.

If you eventually fail to settle the outstanding tuition fees by the payment deadline, your registration and student status with the University will be removed and all fees paid will not be refunded.

It will normally take 2 working days to receive the payment information from bank and to update your debit note status to "PAID". Please check the payment status again 2 working days after settling debit note.

Within 2 working days after payment, applicants can login eAdmission system whilst admittees after completing programme registration or students can access Student Account Portal (For Students in Taught Programmes: https://www40.polyu.edu.hk/fosae/ OR Research Students: https://www40.polyu.edu.hk/fosae/pages/rologin.jsf) to view your paid debit note and print receipt by using the 'Fees and Receipts' facility in the system (See 2 steps below)

1. Select the 'Paid Fees' tab and click the 'Print Receipt' hyperlink in each debit note you want to print.
2. A print friendly version of the receipt will pop up and click on the words 'Print friendly version' to print it.

The fee payment information can be verified by a third party at https://www40.polyu.edu.hk/fosae/pages/enqFeePaymentLogin.jsf by keying in your student no. and debit note no. concerned. For enquiries, please contact Finance Office by email at fostud@polyu.edu.hk.

For graduates who do not have access to the enquiry facilities nor records of their debit note or non-local students who need Finance Office to prepare a certificate of payment of tuition fee, they can complete and return the request form FO-IC4(10/2021), which can be downloaded from FO website (https://www.polyu.edu.hk/fo/students/fee-and-payment > Request for Certificate of Payment of Tuition Fee, to the Finance Office’s Cashier Counter (located at VA205 in the Campus) or send an email to fostud@polyu.edu.hk.  Finance Office will prepare the payment certificate for collection at the Cashier.

All students are obligated to settle tuition fee in full before stipulated payment deadline. You may find the fee payment schedule for each academic year for Students in Taught Programmes at FO website and for Research Students at FO website.

Students admitted in or after 2018/19 on UGC-funded programmes are required to pay flat-fee during the normal duration of the programme, regardless of the number of credits studied in a semester. Students studying beyond the normal duration also have to pay flat fee if they take 9 or more credits per semester. Students who study beyond the normal duration and take less than 9 credits per semester will pay the credit fees.

Revised debit note will be issued to you in about 2 weeks from approval of application on opted to pay credit fee. You will receive an email notification of new debit note in your connect email account when the debit note is ready.

If you have not settled the tuition fee debit note, a revised debit note will be issued within 3 working days from approved zero-subject enrollment. You will receive an email notification of new debit note in your connect email account when the debit note is issued.

If you have settled the tuition fee debit note, a zero-subject enrollment fee of $2,105 will be deducted and the remaining balance of tuition fee will be refunded to you by autopay in general. To speed up the refund process, please provide your bank account number at 'Bank Account Info' facility in Student Account Portal (For Students in Taught Programmes: https://www40.polyu.edu.hk/fosae/ OR Research Students: https://www40.polyu.edu.hk/fosae/pages/rologin.jsf). You will receive an email notification of successful input of bank account and another notice of payment by autopay in your connect email account when the refund is made.

The debit note of credit transfer will be issued to you in about 2 weeks. You will receive an email notification in your connect email account when the debit note is issued.

If you have excess balance of tuition fee, refund will be made by autopay in general. To speed up the refund process, please provide your bank account number at 'Bank Account Info' facility in Student Account Portal (For Students in Taught Programmes: https://www40.polyu.edu.hk/fosae/ OR Research Students: https://www40.polyu.edu.hk/fosae/pages/rologin.jsf). . You will receive an email notification of successful input of bank account and another notice of payment by autopay in your connect email account when the refund is made.

According to fee payment schedule for Students in Taught Programmes at FO website, initial fee of 3 credits will be charged for all credit fee paying students.

After add/drop period, debit note for the remaining fee, if any, will be issued. You will receive an email notification for payment of remaining fee when the debit note is issued.

After your OVERALL examination result is confirmed, your outstanding debit note for next semester shall be cancelled.

If your borrowed NLS will be released by the government SFO, you should receive a Remittance Advice which states your NLS disbursement date (drawdown date) to PolyU.

If the NLS disbursement date is ON or BEFORE your tuition fee payment deadline, you should check and make sure that a new debit note is issued with NLS (fully or partially) to offset tuition fee. You will receive an email notice of new debit note after the NLS offset and you should check your debit note details and pay the remaining tuition fee before the deadline, if any.

If the NLS disbursement date is AFTER your tuition fee payment deadline, you should settle your outstanding tuition fee debit note first. After your NLS from SFO reaches PolyU, refund of NLS will be made by autopay to your bank account provided via ‘Bank Account Info’ facility in Student Account Portal (For Students in Taught Programmes: https://www40.polyu.edu.hk/fosae/ OR Research Students: https://www40.polyu.edu.hk/fosae/pages/rologin.jsf) within one week of the disbursement date. You will receive an email notice of payment by autopay when the payment is made.

If you have financial difficulties in settling tuition fee and you are waiting for your NLS application result, you may contact SAO for assistance at least 2 days before payment deadline.

You can obtain the annual payment schedule from FO website. You should approach your department to certify the tuition fee of subjects to be registered for applying the Non-means-tested Loan (NLS). 

Any excess balance of tuition fee will be refunded to you by autopay in general. In order to speed up the refund process, please provide your bank account number at ‘Bank Account Info’ facility in Student Account Portal (For Students in Taught Programmes: https://www40.polyu.edu.hk/fosae/ OR Research Students: https://www40.polyu.edu.hk/fosae/pages/rologin.jsf). Email notification shall be sent to your connect email account to confirm your successful input of bank account and another email notification to advise the payment date when the refund is made.

Finance Office will refund excess balance of tuition fee to you by autopay in general. In order to speed up the refund process, please provide your bank account number at ‘Bank Account Info’ facility in Student Account Portal (For Students in Taught Programmes: https://www40.polyu.edu.hk/fosae/ OR Research Students: https://www40.polyu.edu.hk/fosae/pages/rologin.jsf). Email notification shall be sent to your connect email account to confirm your successful input of bank account and another email notification to advise the payment date when the refund is made.

Tuition fees paid are normally not refundable except in the case of programme cancellation or in the cases mentioned in FAQ 17 & 18 above.

Refund to students will be made by autopay in general. Please open a bank account in Hong Kong if you have not got one and enter your bank account information at ‘Bank Account Info’ facility in Student Account Portal (For Students in Taught Programmes: https://www40.polyu.edu.hk/fosae/ OR Research Students: https://www40.polyu.edu.hk/fosae/pages/rologin.jsf). An email notification to confirm your successful input of bank account shall be sent to your connect email account, whilst another email will to inform you the date of payment when the refund is arranged.

For students under age of 18 and all students including non-local students, they can open a bank account with any bank in Hong Kong. For details, please checking with the bank directly.

No. The bank account provided by you via 'Bank Account Info' facility in Student Account Portal will only be used for arranging refund or payment from PolyU to you. Finance Office will NOT and CANNOT deduct any amount from your bank account directly.

FO’s Student Account Portal is best viewed with the latest version of Google Chrome.

Finance Office will issue an uncrossed cheque to exchange-in student. Student has to ensure student name in university record completely the same as the name in identity documentation (e.g. passport). By presenting the uncrossed cheque together with the identity documentation, student can obtain cash refund from any branch of Hang Seng Bank.

You may visit the following webpages for more information:
Scholarship - http://www.polyu.edu.hk/sao/srss/scholarships/scholarship-types
Financial Assistance - https://www.polyu.edu.hk/sao/srss/financial-assistance/financial-assistance-introduction/