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Types of Service

Target

Emergency or Urgent Cases

• Fire, accident, crime, etc.

Attendance within 4 minutes.

• Air-conditioning failure in classrooms, workshops, laboratories and Library; and water leakage from the air-conditioning system

Attendance within 20 minutes.

• Power failure

Attendance within 20 minutes during the period from 0815 hours to midnight.

• Flooding / pipe blockage / water leakage

Attendance within 20 minutes.

Work/Service Requests

Completion from date of receiving the request
(in working days)

• Building fabric repairs

6

• Electrical services repairs

3 - 6

• Mechanical services repairs

6

• Water seepage repairs

10

• Fire services repairs (Non-urgent)

6

Types of Service

Target

• Written Complaints

Acknowledgement/Preliminary reply will be given in 2 working days (from date of receiving the complaint)

• Venue Setting Up

Complete as agreed with users

• Transport Services

95% Completion of confirmed orders

• Removal

Complete as agreed with users

• Renovation (minor works) – A19

Complete as agreed with users