Types of Service |
Target |
Emergency or Urgent Cases |
|
|
Attendance within 4 minutes. |
|
Attendance within 20 minutes. |
|
Attendance within 20 minutes during the period from 0815 hours to midnight. |
|
Attendance within 20 minutes. |
Work/Service Requests |
Completion from date of receiving the request |
|
6 |
|
3 - 6 |
|
6
|
|
10 |
|
6 |
Types of Service |
Target |
|
Acknowledgement/Preliminary reply will be given in 2 working days (from date of receiving the complaint) |
|
Complete as agreed with users |
|
95% Completion of confirmed orders |
|
Complete as agreed with users |
|
Complete as agreed with users |