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Performance Pledge for Campus

 

Types of Service

Target

Emergency or Urgent Cases

  • Fire, accident, crime, etc.

Attendance within 4 minutes.

  • Air-conditioning failure in classrooms, workshops, laboratories and Library; and water leakage from the air-conditioning system

Attendance within 20 minutes.

  • Power failure

Attendance within 20 minutes during the period from 0815 hours to midnight.

  • Flooding / pipe blockage / water leakage

Attendance within 20 minutes.

Work/Service Requests

Completion from date of receiving the request
(in working days)

  • Building fabric repairs

6

  • Electrical services repairs

3 - 6

  • Mechanical services repairs

6

 

  • Water seepage repairs

10

  • Fire services repairs (Non-urgent)

6

  

 

Types of Service

Target

  • Written Complaints

Acknowledgement/Preliminary reply will be given in 2 working days (from date of receiving the complaint)

  • Venue Setting Up

Complete as agreed with users

  • Transport Services

95% Completion of confirmed orders

  • Removal

Complete as agreed with users

  • Renovation (minor works) – A19

Complete as agreed with users


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