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NGO Service Innovation Training Programme

Under COVID-19, different services are taking on new modes of operation. Online classes, video conferencing, food delivery and so on are becoming the new normal – can NGO services also catch up with the changes?

The pandemic has put us directly in the face of the VUCA situation: the environment is Volatile, the future is Uncertain, the NGO service development is subject to Complex factors, yet the cause-and-effect relationships are Ambiguous. How can NGOs uphold its core value to cope with the uncertainty, develop feasible services that meet the needs of users and bring real change in society, and effectively communicate with funding bodies to demonstrate the uniqueness of their programmes so as to secure fundings?

We are now inviting NGO teams who are interested in developing innovative services to join the "Power Up" Training Programme. The programme is divided into two parts: (1) "Proposal Clinic" Consultation Session, and (2) "Power Up" Design Thinking Workshop - a team of experienced consultants will review the project proposals and identify areas for improvement from the perspective of non-profit project and Foundation management; Training workshops will be provided to selected teams afterwards to enhance their capabilities in innovative service design and communication with funders. The “Power Up” Programme is completely free of charge and all NGOs are welcome to send their teams to participate.


1 Proposal Clinic

A team of consultants, comprised of experienced project management from NGOs and Foundations, will be invited to review the project proposals from the grantor's perspective and identify areas for improvement. The consultations will be conducted "One-on-One" to help the participating teams improve their proposals.


“Proposal Clinic” Consultation Session

Date: February to March 2022 (will arrange meeting with each team individually)
Consulting Duration:
1-1.5 hour for each team


2 Power Up

After the "Proposal Clinic", ten teams will be selected for the next stage to participate in the “Power Up” Workshop. Through Design Thinking, the workshop aims to enhance the teams' ability to identify users’ needs, develop innovative solutions and present project ideas so that they can better communicate their ideas to different stakeholders.


“Power Up” Design Thinking Workshop

Session: 4 sessions in total
Date: 28 May, June 11 & 25, 9 July 2022 (Sat)
Time: 10:00-17:00 (TBC)
**The date and time of the workshop are subject to change, based on the final decision of the Organiser.

No. of Participants: Each team should consist of 3-5 members from the same NGO
Language: Cantonese (with partial supplementary English materials upon request)


Application is closed recently. 



  1. What is the eligibility to apply the Programme?

    The team shall come from a charitable institutions of a public character, which are exempt from tax under section 88 of the Inland Revenue Ordinance. Team members could be NGO staff, management, experienced volunteer or services users etc.

  2. What are the requirements of the project proposal?
    The proposal submitted by the team to the "proposal clinic" should contain the common parts for a general proposal, such as the project name, organiser information, project background, objectives, project design and details, implementation schedule, executive team information, financial budget, evaluation methods, etc. The proposal can be one that had been submitted by the team to other funding/foundation, or a newly written one. In order to facilitate the matching of consultants in the consultation session of the "Proposal Clinic", please inform the funding/foundation that the proposal had applied / intend to apply.

  3. What are the assessment criteria for entering the “Power Up” Workshop?
    We will select and invite teams to enter the “Power Up” Design Thinking Workshop base on the team’s proposal and their performance in the “Proposal Clinic” consultation session. The teams’ openness to receive design thinking training, the commitment to participate in the workshop, the need for innovating services, etc. will be taken into consideration.

  4. Will I get direct funding after completing the “Power Up” Programme?

    No. This Programme is not a funding scheme. The aim of the programme is to train and empower NGO members. However, we encourage teams to convert the ideas into a specific plan after participating in the programme and apply for funding of other foundations.

  5. Can I change my team member after I have registered?

Yes, but the team must consist of at least 3 members and commit to participate in all four sessions of the “Power Up” Design Thinking Workshop so as to ensure the quality and effectiveness of the training.



2766 4924 (Ms Debby Cheng) /

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