Messages from Judges and WinnersMessages from the Winners of the HK MAKE Award
Arup is a global firm of designers, engineers, planners and business consultants. Our wide geographic spread and expanding service offerings are well supported by our knowledge management (KM) system. It helps us harvest, find and reuse our best knowledge gathered on projects and through our professional activities. It also enables implementation of creative ideas and facilitates both internal and external collaborations. Our staff and our business have achieved many benefits through application of good knowledge practices. The HK MAKE Award provides a platform for companies devoted to KM to share their experience, learn from others' successful practices and inspire each other to carry on the KM journey. It is our great honour to be one of the winners since 2010 and we hope that more enterprises will recognise the benefit of good KM practice in the near future.
Pertaining, standardizing, analyzing and sharing operation and management knowledge is of utmost importance towards the company’s sustainability and success. The knowledge management system allows us to transfer, share and retain the intangible assets of an enterprise and enable the Group for achieving its business growth and enhance its business value. We are proud of being recognized as one of the winners in the Hong Kong MAKE Award, sharing the honour with our 15,000 valuable staff in our Company We strongly recommend interested companies and parties in various sectors to participate the“MAKE Award” for gaining recognition and sharing the success of Knowledge Management with all the eligible groups.
Our school was awarded the Top Winner of The Hong Kong Most Admired Knowledge Enterprise (HK MAKE) Award 2014 and the Best in Knowledge Culture Award. We are also recognized as the winner of the Asian Most Admired Knowledge Enterprise (Asian MAKE) Award 2014. Our school has the honour of being awarded the winner for two consecutive years. We are the first school in Hong Kong to receive this award, which recognized our school’s effort in the commitment in Knowledge Management (KM). I would like to express my sincere gratitude to our colleagues for their participation in KM activities within our school.
This is a meaningful exercise for us to understand our current KM position and acquire good learning points from other companies which execute the KM programme. It helps us much on deciding our way forward in the KM journey to align with the knowledge needs of our company and system users.
Citizens need to contact the Government for various reasons. Since the launch of the 1823 service in 2001, a team of nearly 400 full-time and part-time staff handle queries of all kinds round the clock. These Mr and Ms Know-it-alls might not have driver license but are able to tell you the calculation of the license fee. They know which department will take action for air pollution created by caterers and which department you should call about tree management near your home. The computer system housed all the necessary information in its knowledge base to serve the general public with accurate and timely information which touches people's lives. We are glad to be able to serve our citizens and become one of winners of the HK MAKE Award which brings recognition to our service.
It has been a great experience participating and winning the Hong Kong MAKE award 2008. The rigorous process that we have been through has been a great self-reflection exercise to allow ERM to identify gaps. ERM has taken the comments from the various judges seriously which have led to actions items to improve our Knowledge Sharing initiatives both globally and in our Hong Kong office. Both the Chairman and CEO recognise that knowledge sharing can help to support the continuous growth of the business, to meet the changing market demand, to grow our staff and is committed to seeing this belief develop with the company through a dedicated knowledge sharing program. As a company we believe that 80% of the knowledge is in our employees' heads and we place much emphasis on linking up employees worldwide to allow this knowledge to be shared at whatever time it is needed. By doing so, any clients who get in touch with our Hong Kong office will have immediate access to both our local and global insights, knowledge and expertise. The Hong Kong MAKE Award recognises the advancements we have made in knowledge sharing within ERM as a company, and most importantly, it highlights the additional value ERM can give to our clients.
EY, Hong Kong is a global leader in assurance, tax, transaction and advisory services. Our people are united by shared values and an unwavering commitment to quality. Our services are based on the knowledge and ideas of our people. Our knowledge strategy is to continually enhance people’s ability to create and share knowledge, in our services lines, in our principal industry sectors, or in individual client accounts. By using knowledge resources and technology, EY, Hong Kong professionals can take advantage of the insight of their colleagues every day, whether in the office, on the move, or at client sites.
The Hong Kong Police Force (HKPF) started to implement knowledge management (KM) in 2001. The establishment of an effective KM infrastructure with strong leadership commitment and active support of all members of the Force enable us to capture and successfully retain most, if not all, of the valuable job-related knowledge and experience of our colleagues over the years. Other people-based KM initiatives have also been undertaken in recent years to encourage sharing of tacit knowledge among colleagues. HKPF will pursue continuous KM system development that complements its Training and Development plan in order to maximize intellectual capital and continue to provide quality services to the public in face of a challenging and ever-changing environment.
As the all-round productivity partner of Hong Kong industry, HKPC’s statutory mission is to help Hong Kong manufacturers, service providers and SMEs achieve excellent productivity and enhance their business competitiveness and sustainability. By recognizing people and their expertise as the cornerstone of our knowledge-based services, we stay focused on knowledge management (KM) to maximize our intellectual capital.
Established in 1950, the Hong Kong Red Cross (HKRC) is a member of one of the world’s largest humanitarian network. We dedicate ourselves to protect human life, care for the health of the vulnerable and respect human dignity. Knowledge Management is one of the pillars for our development strategy to sustain an efficient and effective humanitarian service platform. The participation in the MAKE Award was a driving force to re-capitulate bundles of valuable experiences in a systemic way. It was refreshing to read the report. The recommendations are insightful, thought-provoking and to accord us a fuller picture on the era of Knowledge Management. It is encouraging that we are the first local non-government organization in receiving this Award.
Langham Place is a 5-star luxury hotel in Mongkok. Our guests are sophisticated and demanding. To serve this clientele, our colleagues need to be highly knowledgeable and confident. In many traditional hotels, workers only need to use their "hands"; we encourage our colleagues to use their "brains." Since opening in 2004, much of our success can be attributed to our strategy of developing knowledge workers, capable of delivering superior service quality. Participating in MAKE (HK) 2008 was an inspiring experience. It helped us objectively evaluate some things which we were doing well, as well as others which needed to be improved. We strongly encourage other companies, interested in improving their business performance through knowledge, to participate in MAKE.
With MTR business expansion in Hong Kong and overseas, enhanced requirement for asset management and anticipated generation transition challenges, the cultivation of learning and sharing culture amongst staff through building a Learning Organisation (LO) is crucial to help MTR to achieve organization growth and business expansion. With the cultivation of learning and sharing culture in the workplace, valuable knowledge can be effectively shared and staff can benefit as a whole to enjoy a more efficient and easier work as well as a personal growth. In MTR, there are four main focuses in building a Learning Organization: Learning, Innovation, People and Sharing (LIPS). It is our great honour to be one of the winners of the Hong Kong MAKE Award 2009. We are glad to share our experiences as well as learn from other knowledge management professionals. This is a meaningful experience to help raise the quality of knowledge management in Hong Kong.
Our mission is to inspire and support the Government to maximize the value of information and communications technology (ICT) in achieving its policy objectives, and work with the ICT industry and the wider community to develop Hong Kong into an inclusive, knowledge-based society where everyone can create, access, utilize and share information and knowledge. Through establishing a KM framework and a knowledge and information collaborative platform, we aim to use ICT in driving KM, and KM to driving the sustainable IT development in Hong Kong. Participating in the HK MAKE Award provides a golden opportunity for knowledge and experience sharing in developing knowledge enterprises and knowledge-based society.
As a global knowledge-based company, capturing and maximizing the knowledge attached to Pfizer's innovation activities is really at the core of the company's success. The MAKE Award offers a pivotal platform for companies in Hong Kong to assess and uphold capabilities in knowledge management, which furthers our knowledge-driven culture to continue to deliver knowledge-based products, services and solutions that ultimately contribute to the advancement and wellbeing of the Hong Kong people.
Print-Rite Holdings Limited (“Print-Rite”) is a holding company for operating companies that invest in, develop and manufacture over 4,000 products in the aftermarket printer consumable industry. From components to finished products, they all are produced in modernized and well-equipped plants accredited with ISO 9001, ISO 14001 and IECQ HSPM QC 080000 standards. Print-Rite also takes pride in the registration of over 1,350 patents worldwide by its six subsidiary companies, made possible via their substantial investment in R&D. Print-Rite will concentrate on patent development and knowledge management. Print-Rite has developed effective processes and channels for capturing, organising and sharing of knowledge throughout the organisation. Print-Rite will focus on innovation through inventions and patents. Towards an organization of knowledge and intelligence, we will place more emphasis on the quality of brain-power rather than the quantity of man-power. It is our great honour to be one of the winners of the Hong Kong MAKE Award 2010. This is a meaningful exercise and it has been a great and an inspiring experience participating and winning the Hong Kong MAKE award.
Message from the Judges of the HK MAKE Award
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