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This page provides the solutions to some frequently asked questions by staff through the HOTS system. Enquiries made were collected, analysed and finally presented as follows.

Course Creation

Please note that registered students will be enrolled into Blackboard course at the beginning of each semester.
For courses not included in AS records, you can make a request through HOTS with detail course information as below:
1. Course/Subject Code
2. Course Title
3. Availability time range (i.e. semester 1, semester 2, all semesters)
4. NetID of Instructor(s)
5. NetID of Teaching Assistant(s)
6. *Student Group Code
7. Blackboard Course ID (for course copy from existed one, i.e. ‘ABC000_20151_A’)

* For courses without Student Group Code provided by AS, i.e. 132 or 51S012-LEC002; please enclose a list of Students’ ID.

Or, you can complete the Blackboard Course Creation Form and submit to HOTS.

Note: Please use semicolons to delimit NetID/Student Group Code.
Sandbox (blank) course is a test environment for personal use, i.e. Blackboard functions testing, plagiarism checking through Turnitin, etc.

You can make a request through HOTS with sandbox course information as below:
1. NetID of the course owner
2. NetID of other users and their course roles (optional)

Course Access Right

In general, students are added to their enrolled courses according to the AS records. The students list will be synchronized with AS record every day. Teachers can also add additional students by following these steps:

1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)

2. Navigate to Users and Groups under the Control Panel and click on Users

3. Click Find Users to Enroll button on the top left corner

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4. Browse users by searching NetID

5. Select appropriate role from the drop-down menu

6. Select Yes for Enrollment Availability

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7. Click Submit button

Note: Please use commas to delimit NetID when searching users.
To remove a student from the course, please follow these steps:

1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)

2. Navigate to Users and Groups under the Control Panel and click on Users

3. Select a student and click Remove Users from Course button

4. A pop-up message will appear, advising "This action is final and cannot be undone. Delete users?”

5. Click OK button to process

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To add a TA or an instructor to the course, please follow these steps:

1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)

2. Navigate to Users and Groups under the Control Panel and click on Users

3. Click Find Users to Enroll button on the top left corner

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4. Click Browse to search users by NetID (use commas to separate several users)

5. Select appropriate role from the drop-down menu

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6. Click Submit button
Please complete the application form and submit it to HOTS. Guest account will be created for temporary access to LEARN@PolyU (Blackboard).

Note: If you couldn’t remember the Course ID, please enclose the Course Code, Availability time range (i.e. year, semester, etc.) in the form.
Generally, course(s) will be created before the new semester starts. Teachers could contact departmental Blackboard Coordinator about updating the Blackboard Course(s) status.

If teachers make a request through HOTS, teachers will receive an email within three days once the course is created on LEARN@PolyU (Blackboard).

Please note that student enrolment will start after subject add/drop period.
The latest student list will be synchronized with the Blackboard system at 09:00, 13:00 and 18:00 every day. If students cannot view their courses on Blackboard 24 hours after the completion of the add/drop process, please make a request through HOTS.
If you notice that one of your courses is not shown in My Course area, it may be hidden.

For users who have less than 400 courses, please follow these steps:

1. Hovering over the My Courses tab, you will notice a ‘gear’ icon on the top right corner named Manage My Course Module Setting.

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2. Click on the ‘gear’ icon to go to the “Personalize: My Courses” page

3. Select the attributes to be displayed for each course. For information you do not wish to view, un-check the boxes accordingly.

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For users who have more than 400 courses, please follow these steps:
1. Find More course button at the end of My Course Module
2. Click the button and it will direct you to Browse Course Catalog page
3. Search your course by Course Code/Role/Term/Date

Other reason you may not see your Blackboard course:
Your course has not yet been created in Blackboard. Please provide us the Course Code through HOTS. We will further check with your departmental Blackboard Course Coordinator. It is recommended that instructors hide the old courses if necessary.
There is no location restriction of LEARN@PolyU (Blackboard). Some special Internet Service Provider may limit internet access to users. If you cannot access LEARN@PolyU (Blackboard), please contact your network administrator for help.

Course Content

When a content item is created, it will be located in the selected course content page. You are reminded to check if the Edit mode is ON.
*To copy course content from one course to another, please follow these steps:

1. Hovering over the target content and click on the arrow button

2. Select Copy

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3. Select destination course and folder

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4. Click Submit button

*Please note that user should be the instructor of both courses.

Note: The files and menu items will be duplicated if the content names are the same in two courses.

Note: The course content mentioned here does not include Assessments. For Assessments duplication, please refer to Q: How do I copy the test from Blackboard? for reference.
Contents linking from another course may not be accessible after some housekeeping operations (e.g. archive/removal). Invalid link problem can be solved by re-linking the contents with the content collection in the current course. If you still cannot view the content, please make a request through HOTS.
To upload file to Blackboard, please follow these steps:

1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant(TA) and select a course

2. Navigate to content area accordingly

3. Click Build Content button

4. Select Item to attach a file OR select File to upload a file

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5. Click Submit button

The default size limit for uploading files to Blackboard is 2GB. Big size audio/video file is suggested to be uploaded to PolyU Video Server or YouTube.

The below file types are acceptable on Blackboard:
i.e. PDF, .PPTX/PPT, .DOCX/DOC, .XLSX/XLS, .WMV, .JPG, etc.
There are several ways to embed audio/video file to Blackboard course:

Method A: To embed audio/video with instruction, please follow these steps:

1. Navigate to content page you wish to affect

2. Click Build Content button and select Item

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3. In the Text Editor, click on Insert/Edit Embed Media to embed audio/video file from your computer or the URL of the video. Video format is suggested to be MP4. Click here to learn more about the video server provided by ITS.

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4. Click Insert and Submit button

Method B: To search and insert YouTube video on Blackboard, please follow these steps:

1. Navigate to content page you wish to affect

2. Click Build Content button and select YouTube Video

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3. Search a YouTube video by keyboard and language, then click Go

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4. Click Select and Submit button

Method C: To upload audio/video file, please follow these steps:

1. Navigate to content page you wish to affect

2. Click Build Content button and select Audio / Video

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3. Input file name and select the source of the video (My computer, Content Collection or Mashups). Video format is suggested to be MP4.

4. Click Submit button
It depends on your Blackboard Course quota. Each Blackboard Course quota is 2GB by default. If you would like to upgrade your course quota, please make a request through HOTS with your Course ID enclosed.

Note: You can change your video resolution and format to control the video size.
To release/hide materials, please follow these steps:

Course link on the left menu

1. Hovering over the target link you wish to affect

2. Click on the arrow button

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3.* Select Hide Link/Show Link from the drop-down menu

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* A white box will appear if the link is hidden from students

Folders & Items in the content area

1. Hovering over the target folder/item

2. Click on the arrow button, select Edit from the drop-down menu

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3. Find Standard Options, select Yes to permit users to view the content OR select No to hide the content

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Assessments

1. Hovering over the target test/survey/assignment

2. Click on the arrow button, select Edit/Edit the Test Options/Edit the Survey Options

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3. Find Availability/Test Availability/Survey Availability to make the link available or unavailable

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To reuse course materials for new course:
Please contact your departmental Blackboard Coordinator and provide information about which content to be reused.

*To reuse course materials for your existing course, please follow these steps:
1. Navigate to “Packages and Utilities” under the Control Panel and click on Course Copy
2. Click Browse to search a course or input a Course ID (i.e. ABC001_20151_A) which contents will be copied to
3. Select type/name of your course materials
4. Click Submit button
5. You will receive an email when the copy is finished

*Please note that user should be the instructor of both courses.

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Course Management

Please contact your departmental Blackboard Coordinator and provide them with student groups and course code(s) accordingly before new semester begins.
Please contact your departmental Blackboard Coordinator and provide them with student groups and course code(s) accordingly before new semester begins.
Please make a request through HOTS with a list of ALL Course ID and your Net ID enclosed. Afterwards, an email will be sent to you for confirmation.
You can make a request through HOTS with Course ID and new course title enclosed.
To increase the course storage size, please make a request through HOTS with your Course ID enclosed.
To manage the courses, please follow these steps:

1. Navigate to the “gear” icon (Manage My Courses Module Settings) on the top right corner of the course list

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2. Click on the “gear” icon and a page called Personalize: My Courses will be directed

3. Users can group the courses by term or select the attributes to be displayed for each course

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Discussion Board

To create a forum, please follow these steps:
1. *Click Discussion on the left menu
2. Click Create Forum button
3. Input forum information accordingly
4. Click Submit button

*If you cannot find it on the menu, please add a new menu item. Select tool link, name the menu item, and choose Discussion Board from the drop-down menu of type.

Please also view the User Guide here and video tutorial here.
To create threads in a discussion forum, please follow these steps:
1. *Click Discussion on the left menu
2. Select a target forum
3. Click Create Thread button
4. Input thread information accordingly
5. Click Submit button

*If you cannot find it on the menu, please add a new menu item. Select tool link, name the menu item, and choose Discussion Board from the drop-down menu of type.

Please also view the User Guide here.

Test/Survey

To change the answers of questions in a marked test, please follow these steps:

1. Hovering over the target test and click on the arrow button

2. Click Edit the Test

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3. Change the answers accordingly

4. Click Submit and Update Attempts button

5. A pop-up message will appear, advising “This will require regarding X attempts for this question. Continue?”

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6. Click OK button
To hide the test result from students after they finish the test, please follow these steps:

1. Hovering over the target test and click on the arrow button

2. Click Edit the Test Option

3. Navigate to Show Test Results and Feedback to Students, uncheck the boxes accordingly

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4. Click Submit button

5. Navigate to Grade Centre under the Control Panel and click on Full Grade Centre

6. Find the test column, click on the arrow button

7. Select Hide from Students(on/off) from the drop-down list, a red icon will be shown if the column is hidden from students
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Students will be unable to start a test if instructors check the option Do not allow students to start the Test if the due date has passed.

To extend the test display date, please follow these steps:

1. Hovering over the target test and click the arrow button

2. Select Edit the Test Options from the drop-down menu

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3. Find Due Date option and modify the due date accordingly

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4. Click Submit button

If you would like to know which user could view the test, click the arrow button next to target test and select User Progress.

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To make a copy of the test for backup in the same course

1. Navigate to Course Tools under the Control Panel and click on Tests, Surveys, and Pools

2. Click Tests

3. Hovering over a test and click on the arrow button

4. Select Copy

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To copy the test from Blackboard, please follows these steps

A. Export a test from a course

1. Navigate to Course Tools under Control Panel and click on Tests, Surveys, and Pools

2. Click Tests

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3. Hovering over a test and click the arrow button

4. Select Export to Local Computer or Export to Content Collection from the drop-down menu

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B. Import the test to another course

1. Navigate to Course Tools” under Control Panel and click on Tests, Surveys, and Pools

2. Click Tests

3. Click Import Test button

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4. Click Browse My Computer or Browse Content Collection button to import a file

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5. Click Submit button
To copy all tests and quizzes from one course to another, please follow these steps:
1. *Login LEARN@PolyU (Blackboard) as instructor
2. Navigate to Packages and Utilities on the left panel
3. Click on Course Copy
4. Select a destination course and check the box Tests, Surveys, and Pools under Select Course Materials
5. Click Submit button

*Please note that users should be the instructor of both courses.

Note: The files and menu items will be duplicated if the content names are the same in two courses.

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To create/edit multiple answer questions, please follow these steps:

Create a new test/survey

1. Navigate to the content page you wish to affect

2. Hovering over Assessments button on the top menu and select Test or Survey from the drop-down menu

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3. Click Create button

4. Input test/survey information accordingly

5. Click Submit

Create multiple answer question

1. Hovering over Create Question on the top menu and select Multiple Answer from the drop-down menu

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2. Input question information accordingly (i.e. question text, answers, answer numbering, number of answers, etc.)

3. Select correct answers

4. Click Submit and Create Another button or Submit button

Publish the test/survey

1. Navigate to the content page you wish to affect

2. Hovering over “Assessments” on the top menu and select “Test” or “Survey” from the drop-down menu

3. Select the name of target test/survey and click “Submit” button

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4. Modify the test/survey option accordingly (i.e. availability, due date, results and feedback, etc.)

5. Click Submit button

Note: For the existed test/survey (not yet been deployed or without submitted answers), user can create/edit questions by clicking the arrow button and select “Edit the Test” from the drop-down menu.
As the default setting of survey on Blackboard is “anonymous”, instructors and TA(s) will not be able to view any individual answers of students.

Turnitin

As for the file types of Turnitin Assignment, there are two options available: Allow only file types that Turnitin can check for originality and Allow any file type.

If the assignment is set to Allow only file types that Turnitin can check for originality, Turnitin will only accept files that can generate Originality Reports.
This includes: Microsoft Word® (.doc/.docx) (Note1)
OpenOffice Text (.odt)
WordPerfect® (.wpd)
PostScript (.ps/.eps)
HTML
Hangul Word Processor file (.hwp)
Rich text format (.rtf
Plain text (.txt)
Google Docs via Google Drive™ (Note2)
Adobe® PDF (Note3)
Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps)
Microsoft Excel® (.xls and .xlsx

If the assignment is set to Allow any file types, Turnitin will accept any file with below requirement:
1. maximum file size: 40MB
2. minimum number of words: 25
3. maximum number of pages: 400

Note1: If you are using an unsupported word processor, you may need to save your plain text file as .txt or .rtf in order to upload to Turnitin.

Note2: If assignment is submitted with Google Drive™, please ensure the third party cookies is allowed in your browser. Otherwise, users will fail to sign in Google to upload file from Google Drive. Google Drive functionality is not supported by IE8 or below. Please do not update Google Doc (.gdoc) files directly to Turnitin. A .gdoc file does not store the document, it will redirect to online document in Google Docs.

Note3: Turnitin will not accept PDF image files, forms, or portfolios, files that do not contain highlightable text (e.g. a scanned file - usually an image), documents containing multiple files or files created with software other than Adobe Acrobat®.

Note: The version of the file that can be viewed in the Document Viewer will look the same as it would if the Excel file had been saved as a PDF and submitted to Turnitin. We highly recommend that users pay attention to the image preview provided in the single file submission to verify that the file is presented in an acceptable manner. Users can adjust the way the file looks by editing the page setup and print area settings for the file prior to saving it and submitting it to Turnitin.

Turnitin will not accept the following to generate Originality Reports:
Password protected files
Microsoft® Works (.wps) files
Microsoft Word 2007 macros-enabled .docm files
OpenOffice Text (.odt) files created and downloaded from Google Docs online
Document (.doc) files created using OpenOffice, as they are not 100% Microsoft Word equivalent
Apple Pages
Spreadsheets created outside of Microsoft Excel (i.e. .ods)
Text with visual effects

Tip: When converting a file to a new file format, users should rename their file with a name other than that of the original file. This is suggested to prevent permanent loss of the original formatting or image content of a file due to it being overwritten.

Click here for more details on Turnitin website.
Turnitin has been integrated into LEARN@PolyU (Blackboard). You don’t have to register a Turnitin account via www.turnitin.com or ITS. You could submit a request about Blackboard sandbox course creation through HOTS for Turnitin plagiarism checking.
To conduct plagiarism checking, please follow these steps:

Create Turnitin Assignment:
1. Go to your sandbox course first (Please ensure the Edit Mode is ON)
2. Navigate to content page you wish to affect
3. Hovering over Assessments button on the top menu and select Turnitin Assignment from the drop-down menu
4. Input the assignment information accordingly
5. Expand Optional Settings for advanced setting
6. Click Submit button

Note: Please select no repository from the drop-down menu of Submit paper to, if you don’t like to save the paper in Turnitin database. You may select Institution paper repository to submit paper to Turnitin Database.

Submit your Turnitin paper:
1. Find the Turnitin assignment you created
2. Click View/Complete button
3. Click Submit to upload a file for plagiarism checking

Note: Your first Originality Report will be generated within 15 minutes.The generation time of originality report may vary, which due to the file size and system intensive processing during certain periods of the academic year.

Note: If you overwrite/resubmit a paper, it may take more than 24h to generate a new Originality Report. This kind of delay is to avoid wrong content matching/checking with previous submission.

Note: For advance setting, the Search Options setting allows the instructor to select which Turnitin reposities students’ submissions will be checked against when processing Originality Reports for papers. The similarity index percentage may decrease if a repository option is de-selected.

student paper repository:
Works previously submitted in classes and assignments on Turnitin

institution paper repository:
A repository of student papers for the institution

current and archived internet:
A repository of archived and live publicly available internet pages containing billions of pages of existing content and tens of thousands of new pages added daily

periodicals, journals, & publications:
Third party periodical, journal, and publication content including many major professional journals, periodicals, and business publications

Click here for more details on Turnitin website.
The Originality Report provides a summary of matching or similar areas of text found in a submitted paper.

To generate originality report, please follow these steps:
1. Navigate to Course Tools under the Control Panel and click on Turnitin Assignment
2. Navigate to the Turnitin Assignment which you submit paper for plagiarism checking
3. Find column named Similarity to view the percentage of similarity
4. Click ‘printer’ icon to download the report

Note: Your first Originality Report will be generated within 15 minutes.The generation time of originality report may vary, which due to the file size and system intensive processing during certain periods of the academic year.

Click here for more details on Turnitin website.
Your first Originality Report will be generated within 15 minutes after the first submission. Please note that if you overwrite/resubmit a paper, it may take more than 24 hours to generate a new Originality Report.
To view and grade Turnitin Assignment, please follow these steps:
1. Navigate to Course Tools under the Control Panel and click on Turnitin Assignment
2. Navigate to the target Turnitin Assignment
3. Under the column of Similarity, click the percentage of similarity to view the detail in a popup window called Turnitin Document Viewer
4. You could refer to Match Overview for more details
5. On the top right corner, you could grade the assignment

Click here for more details on Turnitin website.
Please make a request through HOTS to create your own sandbox course in Blackboard.

You can refer to Q: How do I conduct plagiarism checking? for detail instruction about Turnitin.
It may due to the IOS system. Users are recommended to edit assignment by using Microsoft Office with general font style.
Please also view the Q: How do I set file size and file format for Turnitin assignment?
To exclude reference page links from originality report, please follow these steps:
1. Navigate to Course Tools under the “Control Panel” and click on Turnitin Assignment
2. Click on the target assignment
3. Under the column of Similarity, click the percentage of similarity to view the detail in a popup window called Turnitin Document Viewer
4. Click on the Originality button, details will be list out on the right panel called Match Overview
5. Hovering over any of the matches, and click arrow button
6. You can find a Exclude Sources button at the bottom right corner

Click here for more details on Turnitin website.
To create Turnitin Assignment, please follows these steps:

1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)

2. Make sure the Edit Mode is ON

3. Navigate to content page you wish to affect

4. Click Assessment and select Turnitin Assignment from the drop-down menu

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5. Input assignment information accordingly

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6. Expand Optional Settings for advanced setting

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Note: Please select no repository from the drop-down menu of Submit paper to, if you don’t like to save the paper in Turnitin database.

Note: Paper will be submitted to Turnitin Database if option of “submit paper to” is not set to “no repository”. Instructor can remove submitted papers from their inbox but cannot remove them from Turnitin Database. For deleting papers from Turnitin Database, please make a request via HOTS.

Assignment

To download students’ assignments, please follow these steps:
1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)
2. Navigate to Grade Centre under Control Panel
3. Click on Full Grade Centre
4. Hovering over the target assignment you want to download and click the arrow button near the column name
5. Select Assignment File Download from the drop-down button
6. Click Submit button

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Please note that if there is any attempt of the assignment, Group Submission cannot be changed to Individual Submission. Please clear the attempt first and ask the students to re-submit the assignment after you amend the setting.

To change a Group Submission to Individual Submission, please follow the steps below:

1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)

2. Make sure the Edit Mode is ON

3. Navigate to the content page and find the target assignment

4. Hovering over the assignment accordingly and click on arrow button

5. Select Edit from the drop-down menu

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6. Find the option Submission Details, change assignment type to Individual Submission

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7. Click Submit button

Data import/export

Please note that the report of wiki activities cannot be generated as CSV file. Blackboard does not support this function.
Note: The latest student list will be synchronized with the Blackboard system at 9:00, 13:00 and 18:00 every day. However, for students who unenrolled the course, the student information record will be updated weekly on every Friday.
To download the user information, please follow these steps:

1. Navigate to the Grade Centre under Control Panel and click on Full Grade Centre

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2. Hovering over Work Offline button and click Download

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3. Select User Information Only, use Tab as delimiter and select a save location accordingly

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4. Click on download to get the *.csv file

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To filter out the students who unenrolled the course, please follow these steps:

1. Open the downloaded *.csv file

2. Click on Data and select Filter

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3. Click the arrow2 icon of Availability and uncheck No from the drop down menu

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Grade Centre

To download students’ grades from Grade Centre, please follow these steps:
1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)
2. Navigate to Grade Centre under Control Panel and click on Full Grade Centre
3. Click Work Offline button and select Download
4. Select data to download accordingly
5. Select delimiter type and hidden information accordingly
6. Select save location
7. Click Submit button

To import students’ grades into Grade Centre, please follow these steps:
1. Login Learn@PolyU as instructor/teaching assistant (TA)
2. Navigate to Grade Centre under Control Panel and click on Full Grade Centre
3. *Click Work Offline button and select Upload
4. Choose file to upload (please follow the instruction on Blackboard to ensure the file is formatted correctly)
5. Click Submit button

*Instructor/teaching assistant(TA) can manually input students’ grades to target columns.

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Please also view the Video Tutorial here.
You can delete the grades by removing students’ attempt. Please follow these steps:

1. Navigate to Grade Centre under the Control Panel and click on “Full Grade Centre”

2. Find the target user, hovering over the grade and click on the arrow button

3. Click View Grade Details

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4. Select an attempt and click Clear Attempt button

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To change passing percentage, please follow these steps:

1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)

2. Navigate to Grade Centre under Control Panel and click Full Grade Centre

3. Click Manage button and select Grading Schemas from the drop-down list

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4. You can edit the default ‘Letter’ Grading Schema or create a new one


To edit the default ‘Letter’ grading schema:

1. Hovering over ‘Letter’ and click the arrow button

2. Select Edit from the drop-down list

3. Amend Schema Mapping accordingly


To create a new grading schema:

1. Click Create Grading Schema button

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2. Amend schema information and schema mapping accordingly

3. Click Submit button

Groups

To import students into Blackboard Group(s), please follow these steps:

1. Login LEARN@PolyU (Blackboard) as instructor/teaching assistant (TA)

2. Navigate to Users and Groups under the Control Panel and click on Groups

3. Hovering over the target Group/Group Set and click on the arrow button

4. For Group, click Edit Group from the drop-down menu; for Group Set, click Edit Group Set Membership

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5. Click Add Users button under MEMBERSHIP. You could view all the users by setting the filter to Not Blank or search users by their NetID

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6. Click Submit button
To add a tool link, please follow these steps:

1. Hovering over “+” button on the left panel

2. Select Tool Link from the drop down menu

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3. Input the item name, i.e. My Groups

4. Select type Groups from the drop down menu

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5. Check the box Available to Users

6. Click Submit button

Statistic Tracking

To generate a report of user activity, please follow theses steps:

1. Navigate to the Evaluation tab under control panel and select Course Reports from the drop down menu

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2. Select a type of report accordingly, click arrow button and select Run to generate a report

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3. Check the report format, date and users accordingly and click Submit

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4. Save the report

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Type of Course Report:

All User Activity inside Content Areas displays a summary of all user activity inside content areas for a course. Use this report to determine which students are active in your course and which content areas they use.

Course Activity Overview displays overall activity within your course, sorted by student and date. Data includes the total and average time spent per user and the total amount of activity a user had in your course. You can also select an individual student's name to access the Student Overview for Single Course report. Use this report to determine which days of the week students are active in your course and see how much time students spend overall.

Course Coverage Report displays data on course items that have been aligned to goals.

Course Performance displays how a single course performs against a selected set of goals.

Overall Summary of User Activity displays user activity for all areas of your course, as well as activity dates, times, and days of the week. Use this report to view student access as well as how often course tools are used.

Single Course User Participation Report displays the number of user submissions in your course for assignments, tests, discussions, blogs, and journals within the chosen time frame. You don't need to grade an item for data to be included in the report. The data is provided in a Microsoft® Excel® spreadsheet (XLS).(If no activity exists for an item type, no column appears. If no students submitted an assignment in the chosen time frame, no assignment column appears in the spreadsheet.)

Student Overview for Single Course displays an individual student's activity within your course, sorted by date. Data includes the total overall time a student spent in your course. You can view detailed information about a student's activity, such as which items and content areas a student accessed and the time spent on each. Use this report to check a certain student's course activity.

User Activity in Forums displays a summary of user activity in discussion forums in your course.

User Activity in Groups displays a summary of user activity in groups for your course.
To enable the review function of user progress, please follow these steps:

1. Navigate to the target item and click on arrow button and select Statistics Tracking(On/Off) from the drop down menu

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2. Turn on the Statistic Tracking

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3. Once the tracking starts, you can select “View Statistics Report” to check the status

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4. Run a “Content Usage Statistics” report
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To check students’ course access history, please follow these steps:

For Last access:

1. Navigate to Grade Centre under the Control Panel and click on Full Grade Centre

2. Find the column Last Access to view the date of students&rsquo last access

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For detail access history

1. Navigate to Evaluation under the Control Panel and click on Course Reports

2. Find Overall Summary of User Activity and click Run

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3. Select format/user/date accordingly under Report Specification and click Submit button

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4. The Overall Summary of User Activity can be downloaded or saved to Content Collection

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Bb performance

The slow response of Blackboard may due to various factors.
To fix the problem, please follow these steps:
1. Check the performance of your network by accessing other web resources. It’s likely a network problem if you cannot access other web resources as well.
2. Check the performance of your device (PC/Mac/Tablet/Mobile). Sometimes the device would perform very slowly if too many applications are open at the same time.
3. If it is likely to be the problem of the blackboard system, please contact us through HOTS.
Please check whether you can login PUsecure Identity Portal or not. If you cannot login, please reset your password at https://idportal.polyu.edu.hk/ForgotNetPassword/. Should you have any further login problems, please contact us through HOTS.

Others

To post an announcement on Blackboard, please follow these steps:
1. Navigate to Course Tool under Control Panel
2. Click on Announcements
3. Click Create Announcement button
4. Input the announcement information and display date accordingly
5. Click Submit button

Note: If you check the box Send a copy of this announcement immediately, students will be notified by email.

Please also view the User Guide here.
You can update your personal information by following these steps:

1. Navigate to the top right corner of the page, click the arrow button beside your name

2. Click Settings button under the drop down menu

3. Click Personal Information button to update your information accordingly

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Note: Please make a request through HOTS if you would like to change your Chinese name or English name.