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LEARN@PolyU Known Issues (for Blackboard Q4 2015 Version)

 

 

 

Course List

Issue
My Courses Only Shows the First 99 Alphabetically Listed Courses​
 
Impact to: Student / Instructor
 
The My Courses module only shows the first 99 courses alphabetically even though the courses are hidden from Course Module.
 
Course list known issue​​
Workaround
At the bottom of the “My Courses” module, please look for the link: “more courses…”. Click on it and search for your courses.
 
Course list workaround

 

Editor

Issue

Words count function in HTML editor is not work for non-English Character

Impact to: Student / Instructor

The word count in the text editor can only recognize English characters but not Chinese characters.

Words Count known Issue

Workaround

There is no workaround at this moment.

Issue

Inconsistent Behavior of Content Editor Paste Button Between Browsers

Impact to: Student / Instructor

The Paste function from the Content Editor toolbar button does not work in Chrome. It does work in Internet Explorer, and there is a browser warning displayed in Firefox.

Copy and Paste Button Issue

Workaround

User is suggested to use the shortcut to Copy( Ctrl + C ) and Paste ( Ctrl + V )

 

Email

Issue
Cannot receive email from LEARN@PolyU​
 
Impact to: Students / Instructors
 
Sometimes when instructors send email through blackboard, the email may be dropped in the recipients’ clutter mailbox in Outlook.
Workaround
The clutter mailbox is configured by the recipients. Instructors could remind the students to check the clutter mailbox. Users can turn off “Clutter” function manually if this is not necessary. More information about managing the clutter mailbox can be found here.

 

Survey

Issue

Error in Survey Reviewed and Statistics Tracking

Impact to: Student / Instructor

 

When Instructors open the sub menu under a survey item, select the User Progress and try to sort the ‘Visibility’ column, error may occasionally occurs when there are a lot of students in the course.

 

Error in survey known issue 1

 

Error in survey known issue 2

Workaround This is identified as a bug from Blackboard Support. (KB.: 000041219). System update will be performed once patch update is announced.

 

Turnitin

Issue

Change the setting of Turnitin Assignment may produce an Internal Server Error – 500

Impact to: Instructor

When an instructor changes the setting (e.g. due date) of a turnitin assignment, a “500 – Internal Server Error” is shown sometimes.

1. Modifying the setting in a turnitin assignment (E.g.: due date)

 

Turnitin known issue

 

 

 

2. a “500 – Internal server error” may be prompted

 

Turnitin known issue 2

Workaround Please contact HOTS by 2766 5900 to resume your course content.

 

Web Folder

Issue
Web Folder (WebDAV) not supported by PolyU SSO Login
 
When users attempt to set up the Web Folder under the Content Collection page, a window pops up requesting username and password. The window will keep prompting even though instructors correctly enter their NetID and Net Password.
 
1. Setup Web Folder
Web Folder known issue
 
Cause: There is an internal password in the Blackboard system for each individual which is different from the NetPassword and setting up the Web Folder requires the internal password.
Workaround Please contact HOTS by 2766 5900 to obtain the internal password.

 

Wiki

Issue

Error of Edit Contents of WIKI Page

Impact: Student / Instructor

Error message “NullPointerException” displays occasionally when editing Wiki content, particularly for complicated and lengthy content.

 

Wiki page known issue

 

Reason: This issue is due to the limitation of Safe HTML setup of Blackboard.

Workaround

Please contact HOTS by 2766 5900 to change the Safe HTML policy in Ad Hoc basis.

 

Impact to: Student / Instructor