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Design as a strategy in driving software startups to success
A new perspective for entrepreneurs integrating design into software startups' framework to support their business development and give design professionals a clear direction of their roles and responsibilities in startup settings.

Tutor: Dr Joern Buehring

Yoka K. H. Chun
Yoka K. H. Chun
Program: MDes Design Strategies
Year of Graduation: 2021
Topic: Design as a strategy in software startups; A roadmap to extract value from Design
Project Type: Focused Report
This research studies three distinct software startups. Following a thorough examination of their design process, they were deemed to be design-oriented, manifesting the effective and efficient application of design throughout the organisation at different levels of design management. Design drives brand growth at the tactical level to attract investors and consumers, and it creates an organisational culture to energise employees and keep them focused on customers' needs. Design also drives business development at the strategic level to generate business possibilities, expand market share, and provide performance measurement to raise business competitiveness. Design offers value-added services to strengthen competitive advantages and increase operational productivity to shorten product time to market. All design approaches aim to create user-centred businesses, workplaces, product development processes, and products, as well as efficient design solutions that may help software startups increase funding, achieve product-market fit, and outpace competitors. It is crucial to the expansion of the startup teams. As a result, design would probably be recognised as one of the essential resources and standard methods enterprises use to handle problems and grow their businesses.
Getting the correct mix of Big-D and small-D design is a key challenge for management and successful innovation. In practice, it is crucial that big-D design managers and small-d designers have mutual respect and trust.
Many startups have struggled to integrate design into their framework. It may be because design management is only seen as planning for design assets, and design roles are only seen as aesthetic skills, both of which lead to under exploring design values and underestimating its significance.
The impact of design on any startup team depends on how much support senior management gives and how effectively design management concepts operate. If good design concepts or practices are not effectively implemented, the advantages of Big-D and small-D design offer may be lost.
SaaS startups not only need to involve design professionals sooner in teams, create a conducive atmosphere for design in which the function of design is defined, and design becomes ingrained in the business.
Many startups have struggled to integrate design into their framework. It may be because design management is only seen as planning for design assets, and design roles are only seen as aesthetic skills, both of which lead to under exploring design values and underestimating its significance.
The impact of design on any startup team depends on how much support senior management gives and how effectively design management concepts operate. If good design concepts or practices are not effectively implemented, the advantages of Big-D and small-D design offer may be lost.
SaaS startups not only need to involve design professionals sooner in teams, create a conducive atmosphere for design in which the function of design is defined, and design becomes ingrained in the business.
© 2021 The Hong Kong Polytechnic University School of Design
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