According to the law in Hong Kong, service user who receives physiotherapy or occupational therapy has first to obtain a referral from a doctor (General practitioner / specialist), a dentist or a veterinary surgeon.
A valid medical referral with the signature and chop of doctor has to be issued within 6 months. The Clinic reserves the right to decline the service delivery to any service user who is not able to present a valid medical referral.
Physiotherapy service (based on treatment of single body part) is 30-45 minutes per session. Please inform the clinic receptionist with your conditions / issues (as stated on the medical referral) when booking the appointment(s) for our services.
If you have conditions with more than one body part, please inform the clinic receptionist when appointment booking so that sufficient time can be allocated for your treatment. Consultation fee will be charged based on the time duration of the treatment session.
Occupational therapy service is 45 minutes per session.
Service user should arrive 15 minutes earlier with the following documents for registration at clinic reception:
It is recommended that service user should book 4 subsequent appointments (in advance) to ensure that the rehabilitation sessions are implemented and scheduled in a timely manner and that no delays occur due to incompatible schedules.
Advance booking of appointment one month ahead is available on:
Service user who would like to request for occupational therapy written report can approach the clinic receptionist for report arrangement and payment.
Service user who has terminated the service for more than 3 months needs to have a consultation with the occupational therapist of the Clinic prior to the delivery of the report.
Payments in cash, EPS, VISA, Mastercard and UnionPay are accepted.
For AIA HealthCard holder, service charge has to be settled with presentation of the AIA HealthCard. (Service user who cannot produce the Card has to settle the account in cash, EPS or credit card. The receipt will be offered for service user to reimburse the insurance claim with AIA afterwards.)
For service user who has made a prior appointment with the Clinic but cannot attend, please cancel the appointment at least 24 hours in advance.
For service user who does not attend the appointment (no show), the Clinic reserves the right to charge fully for the default visit. This will also apply to same-day cancellations.
For late arrival, the treatment session with our therapists will be shortened. There will not be refund for the forfeited treatment time. If being late for 15 minutes or more, your appointment will be cancelled and you may need to reschedule a new one.