Hotel ICON recognised for training and service excellence
PolyU’s Hotel ICON, the world’s first fully-integrated teaching and research hotel, has consistently earned recognitions from major international travel industry bodies.
The hotel, part of the School of Hotel and Tourism Management, has won the Pacific Asia Travel Association (PATA) Gold Award 2019 (Education and Training category) for its ‘We Love to Care’ training programme. The programme aims to inspire and develop talents for the hospitality industry, enhance their self-awareness and emotional intelligence at work, and drive guest service excellence.
Meanwhile, Forbes Travel Guide 2020 has granted Hotel ICON a four-star rating – the sixth consecutive year that the hotel has earned this distinctive accolade from the global authority on luxury travel. The Forbes award, which is based on thorough inspections by highly trained professionals, recognises Hotel ICON as an outstanding hotel with a stylish design, polished service, and modern facilities.
Furthermore, the premier hotel is consistently placed among top hotels in Hong Kong by TripAdvisor and is currently rated among top three in the city. It showcases work from celebrated local designers and acclaimed international architects, and sits among the top 16 luxury hotels in Hong Kong.