Visitor Hosting Service

Sourcing and Relationship Management

The service is to arrange a tour to the University data centres. A request should be submitted to the data centre manager and get his approval in advance.  Visitors must follow the guidelines for visiting our data centres.  This service is restricted to parties related to education or via the authorized channels in PolyU such as CPA or department CLOs.


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC


Service hours and availability

  • Service available hours: Office hours
  • Service support hours: Office hours

Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: N/A
  • Level 1 – Incident Resolution Time: N/A
  • Level 2 – Incident Resolution Time: N/A
  • Level 3 – Incident Resolution Time: N/A
  • Level 4 – Incident Resolution Time: N/A

Related Information


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