Computer Ownership Programme Support

Sourcing and Relationship Management

ITS, in partnership with the Students' Union (SU), will invite vendors to make annual offers on notebooks to students, staff and alumni and for departmental use. The annual notebook ownership programme will be held during August - September every year.


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC


Service hours and availability

  • Service available hours: Office hours
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information


Do you want to suggest any keyword for this service?


(Version: 1.0)

Top

cloud IT Notification