UBDA Platform Support Service

Research Support Services

This service provides platform support on the UBDA (University Research Facility in Big Data Analytics). Staff can use this service to perform their digital researches with high compute-intensive and big data analytics applications for research purposes.


Eligible users

Full-time staff


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time:
  • Level 2 – Service Request Resolution Time:
  • Level 3 – Service Request Resolution Time:
  • Level 4 – Service Request Resolution Time:

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time:
  • Level 1 – Incident Resolution Time:
  • Level 2 – Incident Resolution Time:
  • Level 3 – Incident Resolution Time:
  • Level 4 – Incident Resolution Time:

Related Information


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