Advanced Research Network Services

Research Support Services

Provision of reliable high speed Internet access for all members of the University community. In particular in support of data centric research, teaching and learning activity. Currently this is done by providing access to the Hong Kong Academic Research Network (HARNET) which interconnects all UGC-funded higher education institutes together by high speed optical networks for teaching, learning and research purposes.


Access to the service


Eligible users

Full-time staff, Part-time staff, Full-time students


Service hours and availability

  • Service available hours: Office hours
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information


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