High Performance Computing Support Services

Research Support Services

This service provides IT support of high performance computing or data centric research activity on digital research computing facility.  It coordinates and support the development of a community of practice, the establishment of pilot HPC facilities and the development of shared data centric research facilities.  It provides High Performance Computing Cluster resources for researchers in PolyU to run their own programs.


Access to the service


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Training & resources relevant to the service


Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: N/A
  • Level 1 – Incident Resolution Time: N/A
  • Level 2 – Incident Resolution Time: N/A
  • Level 3 – Incident Resolution Time: N/A
  • Level 4 – Incident Resolution Time: N/A

Related Information


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