Video & Web Conferencing Service
Networking, Communication and Collaboration Services
The service offers a range of video conference tools and applications for faculty, staff, and administrators to conduct one-to-one and one-to-many audio and video communications over the Internet. Video & Web conference tools available:
- Microsoft Skype for Business
- Blackboard Collaborate
Eligible users
Full-time staff, Part-time staff, Affilate
Service hours and availability
- Service available hours: 7 X 24
- Service support hours: HelpCentre service hours
Service Requests and Change Requests
Policies relevant to the service
- Acceptable Use Policy for University Information Technology Facilities and Services
- Good User Practices in Using IT Facilities and Services
- Software Copyright Policy
All service request are classified as level 1 to 4 depending on its impact & urgency.
- Level 1 – Service Request Resolution Time: 2 days
- Level 2 – Service Request Resolution Time: 4 days
- Level 3 – Service Request Resolution Time: 6 days
- Level 4 – Service Request Resolution Time: N/A
All Incident are classified as level 0 to 4 depending on its impact & urgency.
- Level 0 – Incident Resolution Time: 4 hours
- Level 1 – Incident Resolution Time: 1 day
- Level 2 – Incident Resolution Time: 2 days
- Level 3 – Incident Resolution Time: 5 days
- Level 4 – Incident Resolution Time: 10 days
Do you want to suggest any keyword for this service?
(Version: 1.0)
