University Portal Service

Networking, Communication and Collaboration Services

The University Portal (myPolyU) is PolyU’s intranet portal website customized independently for students and staff to locate essential systems & information for carrying out different activities during their study /work life at the University. Departments /units of the University will also promote important upcoming events and latest themes targeted to students and /or staff in myPolyU.This service (myPolyU) provides students and staff with a one-stop gateway for personalized access to essential information and electronic services for different activities such as learning, teaching, research, administration, student & staff wellbeing. Staff and students can access a variety of useful information such as upcoming University events, University and departmental news & announcements.


Access to the service


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC, Alumni, Affilate, Guests


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: N/A
  • Level 1 – Incident Resolution Time: N/A
  • Level 2 – Incident Resolution Time: N/A
  • Level 3 – Incident Resolution Time: N/A
  • Level 4 – Incident Resolution Time: N/A

Related Information


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(Version: 1.0)

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