Security Alerts Service

Information Security and Protection Services

This service alerts distributed IT staff in the University of any threats, incidents or information needed to protect distributed IT equipment or services operating in departments. Typically the alerts cover information about the critical security vulnerabilities discovered on some popular systems and application deployed in the University environment.


Access to the service


Eligible users

Full-time staff, Part-time staff, HKCC


Service hours and availability

  • Service available hours: Office hours
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: N/A
  • Level 1 – Incident Resolution Time: N/A
  • Level 2 – Incident Resolution Time: N/A
  • Level 3 – Incident Resolution Time: N/A
  • Level 4 – Incident Resolution Time: N/A

Related Information


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(Version: 1.0)

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