University File Services – PolyU Home Drive (PHD)
Workspace Support Services
PolyU Home Drive is a network storage service for individuals to manage their working files for teaching, learning, research and administrative purpose.
Having authentication (i.e. input NetID and password via PolyU Identity & Access Management system), users can get assess from any workspace equipment e.g. PC, notebook or mobile devices to their Home Drive on campus. Users may also get access through VPN when they are off campus. The PolyU Home Drive is also available through the vDesk or vApp services (virtual desktop services provided by the University). For more details about PolyU VPN, please refer to the section “Network Access – Off Campus” in PolyU ITS Website and the website https://www.polyu.edu.hk/vscc/ respectively.
Eligible users
Full-time staff, Part-time staff, Full-time students, Part-time students
Service hours and availability
7X24
HelpCentre Service Hours
Training & resources relevant to the service
Service Requests and Change Requests
Policies relevant to the service
- Acceptable Use Policy for IT Facilities and Services (TBC)
- Departmental IT Security Guidelines
- Good User Practices in Using IT Facilities and Services
- Guide for Sending Broad Based Messages via University Email Facilities
- Guide for Sending Unsolicited Electronic Messages
- Information Security Management Framework
- Policy on Controversial Materials on the Internet
- PolyU Computer Systems Security Policy
- PolyU Electronic Messaging Usage Policy
- PolyU URL Policy
- Web Application Security Standards
- Acceptable Use Policy for Academic Computing Services (TBC)
All service request are classified as level 1 to 4 depending on its impact & urgency.
- Level 1 – Service Request Resolution Time: 2 day
- Level 2 – Service Request Resolution Time: 4 day
- Level 3 – Service Request Resolution Time: 6 day
- Level 4 – Service Request Resolution Time: N/A
All Incident are classified as level 0 to 4 depending on its impact & urgency.
- Level 0 – Incident Resolution Time: 4 hours
- Level 1 – Incident Resolution Time: 1 day
- Level 2 – Incident Resolution Time: 2 days
- Level 3 – Incident Resolution Time: 5 days
- Level 4 – Incident Resolution Time: 10 days
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(Version: 1.0)
