Data Archiving for Research Output Data Service
Research Support Services
This service provides a network shared folder within campus to researchers and their team to store and share research output data (such as video file, research raw data and etc.) which is non-frequently access.
Eligible users
Full-time staff
Service hours and availability
- Service hours: 7 X 24
- Service support hours: HelpCentre service hours
Service Requests and Change Requests
Policies relevant to the service
- Acceptable Use Policy for IT Facilities and Services (TBC)
- Departmental IT Security Guidelines
- Good User Practices in Using IT Facilities and Services
- Information Security Management Framework
- PolyU Computer Systems Security Policy
All service request are classified as level 1 to 4 depending on its impact & urgency.
- Level 1 – Service Request Resolution Time:
- Level 2 – Service Request Resolution Time:
- Level 3 – Service Request Resolution Time:
- Level 4 – Service Request Resolution Time:
All Incident are classified as level 0 to 4 depending on its impact & urgency.
- Level 0 – Incident Resolution Time:
- Level 1 – Incident Resolution Time:
- Level 2 – Incident Resolution Time:
- Level 3 – Incident Resolution Time:
- Level 4 – Incident Resolution Time:
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(Version: 1.0)
