Teaching Tools Support Service

Learning and Teaching Technology Support Services

This service supports the exploration, deployment and use of IT in support of teaching of learning. Technical feasibility studies and assessments are conducted in accordance with the needs teachers who are interested in utilizing IT to establish learning and teaching environments. Once adopted this service provides support for the management and operation of deployed teaching technology such as myWeb.


Access to the service


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, Affilate


Service hours and availability

  • Service available hours: Office hours
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: N/A
  • Level 1 – Incident Resolution Time: N/A
  • Level 2 – Incident Resolution Time: N/A
  • Level 3 – Incident Resolution Time: N/A
  • Level 4 – Incident Resolution Time: N/A

Related Information


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(Version: 1.0)

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