Web Hosting Services

Facilities and Infrastructure Services

This service provides hosting service for departments to host authorized websites in the University Web Infrastructure Platform (UWIP).  

UWIP provides a secure web hosting platform for departments to host websites. This service aims to provide a set of standard hosting solutions across our centrally managed Web hosting under Linux and Windows environments. Department users or developers are able to securely transfer site content using their NetID and NetPassword to access specific subsections of their website. The infrastructure provides daily backups, security standards compliance, Web Application Firewall (WAF) Protection as well as support muti-domain websites. Performance and Web traffic is continually monitored to maintain high levels of quality and performance.

We serve
- Departmental websites
- Project websites
to facilitate teaching and learning, research, university administration activities and community service related to PolyU.

This service also provides domain name registration service for authorized computers or network devices via departmental Computer Liaison Officer (CLO).


Access to the service


Eligible users

Full-time staff, Part-time staff


Service hours and availability

Service available hours: 7 X 24

Service support hours: HelpCentre service hours


Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: N/A
  • Level 1 – Incident Resolution Time: N/A
  • Level 2 – Incident Resolution Time: N/A
  • Level 3 – Incident Resolution Time: N/A
  • Level 4 – Incident Resolution Time: N/A

Related Information


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