University Server Provisioning Service - Virtual Server Support

Facilities and Infrastructure Services

This service provides server virtualization support and advice to departments in building and operating their own virtualization platform e.g. VMware and Hyper-V. This service allows departments who have a requirement to run and administer their own infrastructure to access University support and expertise.


Eligible users

Full-time staff, Part-time staff


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: N/A
  • Level 1 – Incident Resolution Time: N/A
  • Level 2 – Incident Resolution Time: N/A
  • Level 3 – Incident Resolution Time: N/A
  • Level 4 – Incident Resolution Time: N/A

Related Information


Do you want to suggest any keyword for this service?


(Version: 1.0)

Top

cloud IT Notification