Email, Messaging and Collaboration Services

Networking, Communication and Collaboration Services

This service provides electronic messaging and collaboration services to staff and students.

Currently, electronic messaging and collaboration channels consist of: Office365 suite of products including Outlook, OneDrive for Business, Skype for Business, SharePoint Online, Office ProPlusMicrosoft Imagine and Yammer Enterprise.

Staff Email is an email service to PolyU current staff.  In addition to providing large mailbox quota of 50GB, it also provides features including calendaring, message sharing, and mobile push mail support, etc.

PolyU Connect service provides email services for students, alumni and retired staff and it also provides a convenient channel for other communication and collaboration.

Access to the service

Students, Graduates, and Retirees


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, Alumni, Affilate, Guests

Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Training & resources relevant to the service

Service Requests and Change Requests

Policies relevant to the service

Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information

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(Version: 1.0)


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